LaPatrick Washington-Sutton, BS
McKinney,Texas
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Desk Adjuster
Citizens
10.2020 - 07.2024
- Investigate and evaluate homeowner damage complex and Large Loss claims
- Interpret policy coverage; identify subrogation potential, fraud factors, and coverage issues
- Collaborated cross-functionally with other departments to effectively address complex problems impacting claims resolution times.
- Expedited claim settlements with skilled negotiation tactics that led to fair resolutions for all parties involved.
- Negotiate with insured, Public Adjusters and attorneys to bring claim to amicable resolution
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in desk adjusting work.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
One Call Claims Catastrophe Manger
FedNat
09.2017 - 09.2020
- Responsible for management and supervision of catastrophe claims for Florida TPA
- Direct and control catastrophe litigation
- Ensure compliance with individual company policies and state statutes
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Communicate effectively and professionally with internal and external customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
One Call Claims Catastrophe Examiner
FedNat
01.2017 - 08.2017
- Dedicated examiner for Federated National Insurance Company
- Investigate and evaluate homeowner damage claims
- Interpret policy coverage; identify subrogation potential, fraud factors and coverage issues
- Negotiate with the insured, Public Adjusters and attorneys to bring claim to an amicable resolution.
- Mentored junior examiners on best practices for conducting thorough evaluations while adhering to established guidelines.
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
Property File Reviewer
Heritage
- Investigate and evaluate homeowner damage claims
- Interpret policy coverage; identify subrogation potential, fraud factors and coverage issues
- Negotiate with the insured, Public Adjusters and attorneys to bring claim to an amicable resolution.
Property Desk Adjuster
State Farm
- Investigate and evaluate homeowner damage claims
- Interpret policy coverage; identify subrogation potential, fraud factors and coverage issues
- Negotiate with the insured, Public Adjusters and attorneys to bring claim to an amicable resolution.
Auto Bodily Injury Adjuster
Liberty Mutual Insurance
- Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants
- Communicate with attorneys on final settlements.
Commercial and Residential Inspector/Estimator (Contract Assignment)
Providence Engineering
- Reviews factual information to determine coverage and liability of all parties to the claim
- Taking photos of damages and measurement of Property to determine the facts of the claim.
Property Adjuster (Contract Assignment)
American Family Insurance
- Investigated, analyzed, and determined the extent of the insurance company's liability concerning personal, casualty, or property loss or damages, and effectively settled with insured.
Education
Bachelor of Science - Computer Engineering
Charter University
Online09.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Xactimate 28
- Citizen of Florida Certification
- State Farm Auto & Property Certified
Certification
- TX
- OK
- GA
- KY
- NC
- AK
- OR
- WA
- LA
- FL
- TWIA Certified
- SC Appraiser License
Timeline
Sr. Desk Adjuster
Citizens
10.2020 - 07.2024
One Call Claims Catastrophe Manger
FedNat
09.2017 - 09.2020
One Call Claims Catastrophe Examiner
FedNat
01.2017 - 08.2017
Property File Reviewer
Heritage
Property Desk Adjuster
State Farm
Auto Bodily Injury Adjuster
Liberty Mutual Insurance
Commercial and Residential Inspector/Estimator (Contract Assignment)
Providence Engineering
Property Adjuster (Contract Assignment)
American Family Insurance
Bachelor of Science - Computer Engineering
Charter University
- TX
- OK
- GA
- KY
- NC
- AK
- OR
- WA
- LA
- FL
- TWIA Certified
- SC Appraiser License
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