Elvin Martinez

Addressed customer inquiries and resolved complaints

• Stocked and restocked inventory when shipments were received
• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
• Completed weekly schedules according to payroll policies
• Maintained daily record of all transactions
• Managed inventory control, cash control, and store opening and closing procedures. worked with Superior Commutations and Alphacomm Fulfillment
• Managed store organization, maintenance, and purchasing functions.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals. Sold T-Mobile, Boostmobile,Sprint, and Metro PCS now Metro By T-Mobile