Elvin Vera-Tufino
New York
Summary
Flexible server who has worked at Tick Tock Diner for two years and is great at helping customers and handling cash. Proven ability to get guests more involved, make sure orders are correct, and teach new employees how to provide excellent service. Skilled at making drinks and aware of food allergies, always providing a memorable eating experience.
Overview
3
3
years of professional experience
Work History
Server
Tick Tock Diner
09.2022 - Current
- Delivered exceptional customer service by promptly taking orders and addressing guest inquiries. As well as handling issues such as complaints and dissatisfaction
- Managed multiple tables efficiently, ensuring timely food and beverage delivery. Helping other servers when in need or available.
- Collaborated with kitchen staff to maintain order accuracy and presentation standards. Communicating special request and allergies if needed.
- Trained new servers on menu items, service protocols, and operational procedures.
- Handling cash register and computer operations such as transactions like refunds and room charge payments.
- Minor experience in bartending handling commonly ordered drinks.
- 1 year in position of runner handling multiple plates and communicating with kitchen staff.
Education
Bachelor of Science - Mechanical Engineering
New York City College of Technology
Brooklyn, NY12-2028
Skills
- Cash handling
- Exceptional customer service
- Guest engagement
- Customer service
- Food running
- Table bussing
- Allergy awareness
- Beverage preparation
Accomplishments
Associates Degree in Applied Sciences (Mechanical Engineering) granted by Queensbourough Communityollege
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Server
Tick Tock Diner
09.2022 - Current
Bachelor of Science - Mechanical Engineering
New York City College of Technology