Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Citibank
Jacksonville, FL
01.2023 - Current
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Streamlined support processes for increased efficiency and reduced response times.
Developed strong relationships with clients, resulting in repeat business and positive feedback.
Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Managing over 70 calls a day.
Stocker
Costco
Jacksonville, FL
05.2022 - 08.2022
Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Improved customer satisfaction by promptly locating items and providing product information.
Produce Supervisor
Freshfields Farm
Jacksonville, FL
02.2016 - 08.2022
Improved product quality by conducting regular inspections and enforcing adherence to safety standards.
Streamlined inventory management by implementing efficient ordering processes and maintaining accurate records.
Increased customer satisfaction with exceptional service and attention to detail in produce displays.
Enhanced team productivity, providing comprehensive training and support for staff members.