Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elvir Dedic

Jacksonville,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

Citibank
Jacksonville, FL
01.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Managing over 70 calls a day.

Stocker

Costco
Jacksonville, FL
05.2022 - 08.2022
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.

Produce Supervisor

Freshfields Farm
Jacksonville, FL
02.2016 - 08.2022
  • Improved product quality by conducting regular inspections and enforcing adherence to safety standards.
  • Streamlined inventory management by implementing efficient ordering processes and maintaining accurate records.
  • Increased customer satisfaction with exceptional service and attention to detail in produce displays.
  • Enhanced team productivity, providing comprehensive training and support for staff members.

Education

Bachelor's - Information Technology

University of North Florida
Jacksonville, FL
06.2024

Bachelor of Arts - Information Technology

Florida State College At Jacksonville
Jacksonville, FL
01.2020

High School Diploma -

Englewood High School
Jacksonville, FL
06.2015

Skills

  • Customer Response
  • CRM Software
  • Technical Troubleshooting
  • Ticket Management
  • Live Chat Support
  • Quality Assurance
  • Appointment Scheduling
  • Sales Support
  • Problem-Solving
  • Positive Attitude
  • Conflict Resolution
  • Product Knowledge
  • Active Listening

Languages

Croatian
Native or Bilingual

Timeline

Customer Support Specialist

Citibank
01.2023 - Current

Stocker

Costco
05.2022 - 08.2022

Produce Supervisor

Freshfields Farm
02.2016 - 08.2022

Bachelor's - Information Technology

University of North Florida

Bachelor of Arts - Information Technology

Florida State College At Jacksonville

High School Diploma -

Englewood High School
Elvir Dedic