ELVIRA ESTRADA
Burbank,IL
Summary
With over five years of managerial and customer service experience in the financial banking industry, I have developed strong independent work skills and the ability to report to a Regional Manager. My expertise in corporate financial management, particularly in banking and financial institution administration, enables me to excel in tasks like regional financial review analysis. Moreover, my fluency in Spanish and high proficiency in reading and writing further enhance my skill set, making me a valuable asset to any team.
Overview
9
9
years of professional experience
Work History
Member Solution Specialist
Credit Union1
Lombard, IL
12.2022 - Current
- Managed incoming calls and customer service inquiries
- Generate sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction
- Loan Processor
- Reviewing loan applications and assisted home buyers seeking mortgage loans
- Assisted home buyers with gathering the proper documentation for loan approval
- Ordered credit, title and appraisal report
- Communicated with attorneys, county clerks, and title companies
Branch Manager
TCF National Bank
Chicago, IL
09.2018 - 11.2020
- Effectively motivate five subordinates to exert the effort necessary to attain organizational through consistent recognition
- Demonstrate superior executive ability under a variety of circumstances by prioritizing daily activities
- Effectively develop organizational capabilities and integration of objectives by implementing mandatory weekly and monthly staff meetings
- Assistant Branch Manager
- Demonstrate a systematic approach in carrying out assignments by implementing branch tracking measures and assigning deadlines
- Display industriousness, conscientiousness and diligence in performing tasks by accurately processing transactions and resolving customer issues
- Promote cooperative behavior and team efforts by creating team contests to achieve desired results
- Effectively communicate and interpret organizational goals and objectives through delivery of individual monthly commitment letters to nine subordinates
Branch Supervisor
TCF National Bank
Chicago, IL
10.2015 - 08.2017
- Effectively enforce policies, rules and regulations by conducting annual performance reviews
- Excel in defining and increasing productivity by creating multiple channels to drive in new business
- Utilize a variety of analytical techniques to solve problems
- Sales Associate
- Accurately and efficiently operate a cash drawer of up to $12,000 when processing customer transactions
- Work well with others in the solution of mutual problems by sharing ideas
- Organize effectively to achieve greater results by scheduling productive outside events
Education
Bachelor of Science - Social Work
Northeastern Illinois University
Chicago, IL01.2018
Skills
- Client relationship building
- Exceptional communication
- Strong negotiation
- Financial acumen
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Member Solution Specialist
Credit Union1
12.2022 - Current
Branch Manager
TCF National Bank
09.2018 - 11.2020
Branch Supervisor
TCF National Bank
10.2015 - 08.2017
Bachelor of Science - Social Work
Northeastern Illinois University