Elvira Garcia
Long Beach,CA
Summary
Customer Service Professional experienced in retail operations and cash handling. Enhanced customer satisfaction by resolving inquiries and maintaining compliance with safety regulations, fostering a clean and organized environment. Provided accurate product information to assist customers in making informed decisions.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Team Member
Cinemark
Long Beach, California
09.2026 - Current
- Responded to phone calls and guest questions professionally, delivering quality customer service and resolving issues promptly.
- Provided pricing, movie, special event, and general theatre information to guests, contributing to increased customer satisfaction and ticket sales.
- Operated Cinemark’s POS system to process transactions efficiently, ensuring accurate sales and a smooth guest experience.
- Prepared concession items for guest orders at Cinemark, ensuring freshness and quality.
- Restocked concession supplies and organized work areas for Cinemark operations
- Processed cash register transactions and balanced cash drawer at end of shifts to maintain accurate financial records.
- Complied with all local, state, and federal food safety laws, maintaining a safe and hygienic environment for guests.
- Monitored safety and security issues, including trip hazards and suspicious persons, and promptly reported concerns to management to uphold guest safety.
Front Desk Associate
Planet Fitness
Long Beach, California
07.2022 - 05.2024
- Delivered superior customer service to members and guests, ensuring an exceptional 'Judgment Free' experience and fostering member retention.
- Greeted members and guests, assisting with questions or concerns to enhance satisfaction and streamline check-in.
- Promoted the Judgment Free Zone® by connecting with members on the club floor, offering assistance, and supporting fitness journeys while upholding policies.
- Resolved member concerns and escalated issues to management, ensuring prompt resolution and positive member experiences.
- Performed membership-related functions, including sign-ups, billing updates, cancellations, and collections, ensuring accurate records and efficient service.
- Conducted prospective member calls and tours, assessing needs and supporting membership growth through personalized service.
- Executed retail transactions accurately, contributing to sales goals and maintaining cash handling standards.
- Frequently performed comprehensive club walkthroughs, quickly addressing safety or policy issues and maintaining cleanliness standards.
- Promptly addressed maintenance and facility concerns, such as broken equipment or fixtures, to ensure a safe and functional environment.
Cashier
99cents only stores
Long Beach, California
01.2021 - 09.2021
- Processed cash, debit, and credit transactions at 99 Cents Only Stores checkout lanes.
- Greeted customers and answered questions about store aisles and discounted merchandise.
- Bagged merchandise carefully and maintained organized checkout counters.
- Balanced register drawers and verified payment totals during shift closings.
- Handled returns, exchanges, and price checks following store policies.
- Kept front registers clean, stocked, and ready for daily store operations.
- Executed additional tasks designated by management.
Budtender
Unit 5
Long Beach, California
01.2019 - 10.2020
- Advised patients on cannabis strains, products, and consumption methods.
- Verified patients' identification and confirmed purchase eligibility under dispensary rules.
- Explained cannabis dosage and safe use guidelines to ensure informed patient decisions.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Recommended inventory aligned with customer preferences to enhance product availability.
- Weighed and prepared products in order to accurately package and label items for sale.
- Delivered exceptional customer service by addressing inquiries on product usage and benefits.
Lead Budtender
Live to love
Beverly Hills, California
08.2014 - 11.2018
- Led store management duties, including opening procedures to ensure smooth daily operations.
- Oversaw inventory tasks during manager absence.
- Resolved any issues with patients disliking their medication and ensured they left satisfied.
- Coordinated team break schedules and task assignments to maintain workflow efficiency.
- Make a to-do list and assign tasks to the team accordingly.
- Scheduled and facilitated appointments with product representatives to stay informed on inventory and product updates. with product representatives.
- Participated in after hour meetings with the manager and assistant manager to conclude the end-of-sales reports to include with all the money made for the day.
Budtender and receptionist
Naturecann
Long Beach, CA
06.2012 - 06.2014
- Guided Naturecann dispensary patients in selecting cannabis products to enhance customer experience and satisfaction.
- Verified patients identification and maintained compliance with state cannabis regulations.
- Processed sales transactions using point-of-sale systems and cash handling procedures.
- Coordinated early-morning opening procedures to ensure optimal sales floor readiness for peak customer traffic.
- Restocked display cases and organized inventory for daily dispensary operations.
- Conducted nightly inventory reconciliation to maintain accurate product counts and minimize discrepancies.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Weighed and prepared products in order to accurately package and label items for sale.
Education
Associate of Science - Baking And Pastry Science
Long Beach City College
Long Beach, CA 01.2022 - 10.2026
Skills
- Point-of-sale system
- Cash handling
- Customer service
- Data entry
- Product expertise
- Attention to detail
References
References available upon request.
Timeline
Team Member
Cinemark
09.2026 - Current
Front Desk Associate
Planet Fitness
07.2022 - 05.2024
Associate of Science - Baking And Pastry Science
Long Beach City College
01.2022 - 10.2026
Cashier
99cents only stores
01.2021 - 09.2021
Budtender
Unit 5
01.2019 - 10.2020
Lead Budtender
Live to love
08.2014 - 11.2018
Budtender and receptionist
Naturecann
06.2012 - 06.2014