Elvira Muro
San Antonio,TX
Summary
Dedicated Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position.Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Correctional Officer equipped with strong moral code and excellent crisis management techniques. Focuses on safety in all interactions with inmates and staff.
Overview
13
13
years of professional experience
Work History
Medical Service Coordinator
One Call Medical
San Antonio, TX
03.2022 - Current
- Coordinated patient referrals, ensuring accurate information inputted to allow quick and easy communication among providers.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Trained new staff on administrative intake process and software systems to enhance team efficiency.
- Assisted in weekly audits to ensure compliance and accuracy.
- Assisted in refreshers for anyone in our team needing extra guidance.
- Performance Coach for intake department.
- Developed personalized training programs to enhance individual performance and team dynamics.
- Applied training techniques to improve performance both in competitive play.
Correctional Officer
Texas Department Of Criminal Justice
San Antonio, TX
09.2018 - 06.2019
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Applied non-violent response tools and physical restraint during problematic situations
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Supervised inmates during day-to-day activities
- Promoted rehabilitation of offenders and maintained safety of staff and residents
- Supervised inmates during meals, visits, recreation, telephone calls and shower time
- Received property from incoming inmates, provided receipts and inspected items for contraband
- Maintained daily logs of shift activity
Leasing Agent
Pioneer Property Management
San Antonio, TX
04.2018 - 09.2018
- Conducted background checks on applicants
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Contacted and followed up with tenants on renewal notices
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Encouraged prospective tenants to fill out applications after property tours
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Maintained accurate records of all correspondence with and from tenants
- Maintained thorough, accurate and compliant property records for internal and regulatory audits
Assistant Manager
Pioneer Property Manager
Orlando, FL
02.2016 - 03.2018
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery
- Collect and process all rent by due date
- Handled evictions
- Assisted property owners in locating tenants to lease or rent available space
- Received, checked and processed applications for new leases
- Marketed and advertised vacancies on media and advert channels to attract potential tenants
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Ran background checks on potential tenants to evaluate criminal records and credit statuses
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves
- Inspected properties regularly to identify deficiencies and schedule repairs
Customer Service Representative
Xerox Corporation
San Antonio, TX
02.2014 - 01.2016
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
- Reviewed account and service histories to identify trends and unaddressed issues
- Consulted with upset customers to determine best methods to resolve service and billing issues
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
Shift Leader
7-Eleven
San Antonio , TX
10.2012 - 01.2014
- Trained and supervised team member to maximize performance and meet daily objectives
- Restocked food and beverage area
- Tracked inventory and reordered items
- Ensured proper age of customers for alcohol and cigarettes
- Prepared daily records of food and gas sales and balanced register drawers
- Eliminated safety hazards, removed soiled items and collected trash from customer areas
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Managed accurate and adequate cash stock and inventory balances
- Communicated with supervisors to escalate customer concerns, store issues and inventory requirements
Education
High School Diploma -
Cooper Academy
San Antonio, TX2013
Skills
- Team supervision
- Issue resolution
- Microsoft Office
- Knowledge of leasing and market conditions
- Multi-family property management
- Training and mentoring
- Yardi/Bluemoon
- Trained in defensive tactics
- Natural leader
- Restraint techniques
- Behavioral disorders familiarity
Timeline
Medical Service Coordinator
One Call Medical
03.2022 - Current
Correctional Officer
Texas Department Of Criminal Justice
09.2018 - 06.2019
Leasing Agent
Pioneer Property Management
04.2018 - 09.2018
Assistant Manager
Pioneer Property Manager
02.2016 - 03.2018
Customer Service Representative
Xerox Corporation
02.2014 - 01.2016
Shift Leader
7-Eleven
10.2012 - 01.2014
High School Diploma -
Cooper Academy