Jaiyah Emmons
11250 Briar Forest Dr,TX
Summary
Dynamic and results-oriented professional with a proven track record at OptumServe, adept in HIPAA compliance and fostering multidisciplinary team collaboration. Excelled in enhancing patient satisfaction and loyalty through effective problem-solving and empathetic customer service. Skilled in organizational abilities and time management, consistently delivering comprehensive care plans and support services.
Overview
5
5
years of professional experience
Work History
Medical Service Coordinator
OptumServe
02.2023 - 10.2024
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Coordinated with external organizations to secure necessary resources and support services for patients dealing with complex medical conditions.
- Improved patient satisfaction by efficiently managing medical appointment schedules and ensuring timely followups.
Customer Service Representative
Wal-Mart Supercenter
06.2020 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Student Teacher
Lamar University
08.2019 - 12.2019
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Cultivated positive relationships with administration, teaching staff, and students.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
Education
Bachelor of Arts - Psychology
Lamar University
Beaumont, TXNo Degree -
Ogle School
TX05-2025
High School Diploma -
Alief Taylor High School
05-2019
Skills
- HIPAA Compliance
- Organizational abilities
- Patient Scheduling
- Documentation
- HIPAA
- Multidisciplinary team collaboration
- Time Management
- Attention to Detail
- Active Listening
- Adaptability and Flexibility
Languages
English
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Blogging/Vlogging
- Personal Development and Self-Improvement
Timeline
Medical Service Coordinator
OptumServe
02.2023 - 10.2024
Customer Service Representative
Wal-Mart Supercenter
06.2020 - 08.2020
Student Teacher
Lamar University
08.2019 - 12.2019
Bachelor of Arts - Psychology
Lamar University
No Degree -
Ogle School
High School Diploma -
Alief Taylor High School
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