Robyn Gregory
Williamsburg,KY
Summary
An experienced medical service coordinator adept at performing client scheduling, providing policy/program specifjc information, and utilizing soft skills to the best of my ability. Presenting myself as organized and coordinated while maintaining expected stats.
Overview
7
7
years of professional experience
Work History
Medical Service Coordinator
Senture
London, KY
02.2018 - Current
- Scheduled/cancelled Military Medical Readiness Appointments for service members and veterans.
- Scheduled/cancelled Dental Readiness appointments for service members and veterans.
- Returned voicemail messages to reach out to SM and veterans in regards to appointment information and status.
- Explained policies, procedures and services to service members and veterans.
- Reviewed and verified service member/veteran information to ensure accuracy for scheduling.
🟢On the rhrp contract I was skilled in atp as well as dha which required the use of a CAC card. I was ranked #1 on the contract for senture consecutively for 3 months in 2019.
🟢 I was able to maintain the desired stats as well as exceed them at times during the remainder of the contract.
🟢 I worked the VBA contract for roughly 1 year and a half. For the last 6 months I was assigned outbound tasks which I repeatedly exceeded the minimum amount of daily tasks completed 97% of the 6 months.
Education
Bachelor of Science - Education
University of The Cumberlands
Williamsburg, KY05-2012
Skills
- Appointment scheduling
- Policy explanation
- Data verification
- Military healthcare knowledge
- Customer outreach
- Service coordination
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- HIPAA compliance
- Patient scheduling
- Reception
- Medical terminology
- Documentation
- HIPAA
- Data entry accuracy
- Record keeping
- Telephone etiquette
- Schedule verification
- Customer service
- Computer skills
- Microsoft Office Suite
- Data entry
- Effective multitasking
Timeline
Medical Service Coordinator
Senture
02.2018 - Current
Bachelor of Science - Education
University of The Cumberlands