Cionie L. Peña
Philadelphia,PA
Summary
Compassionate Medical Service Coordinator known for high productivity and efficient task completion. Specialize in patient care coordination, healthcare policy compliance, and effective communication strategies. Excel in time management, problem-solving, and adaptability to rapidly changing healthcare environments. Use empathy and listening skills to enhance patient satisfaction and support team cohesion.
Overview
14
14
years of professional experience
Work History
Medical Service Coordinator
Lifestance Health
Bensalem, Pennsylvania
07.2024 - Current
- Provided timely responses to inquiries from physicians, staff and patients.
- Implemented quality assurance measures to monitor performance of medical staff.
- Assisted in the accreditation process and compliance with healthcare standards and regulations.
- Explained policies, procedures and services to patients.
- Answered high volume of incoming calls to assist patients.
- Processed authorizations for medical procedures or treatments as needed.
- Collected release of information forms from clients and inspected for completeness.
Front Office Coordinator
LifeStance Health
Bensalem, PA
03.2022 - 07.2024
- Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc, at the time of service
- Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system
- Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc
- Assisting patients with scheduling follow-up appointments and rescheduling appointments as needed
- Answering emails and Patient Messages via Patient Portal and voicemails
Member Service Rep
Philadelphia Federal Credit Union
Philadelphia, PA
04.2019 - 06.2021
- Greet members and guests to the credit union in a professional manner while providing general information, resolving member inquiries and cross selling products and services
- Perform various member transactions including but not limited to: deposits, withdrawals, loan payments, certificate transactions, transfers, account maintenance, card requests and assistance with technological services
- Examine checks for endorsement, negotiability, and potential scams and fraudulence
- Assist members to open new accounts and advise potential members of credit union membership requirements
- Originate, process, sign and disburse consumer loans
- Perform miscellaneous back office duties and other tasks as assigned
Health Information and Compliance Coordinator
Cedarwoods Care Management
Philadelphia, PA
01.2018 - 04.2019
- Ensuring services are provided as outlined in the participant's Person-Centered Service Plan and/or Care Plan
- Ensuring services notes are appropriately documented in HCSIS and CRM
- Ensuring that the content of the service notes supports the number of billed service units
- Mastering excel spreadsheets to keep track of each phone call
Retail Consultant
Sprint Wireless
Philadelphia, PA
06.2016 - 05.2017
- Investigated and resolved customers issues and complaints regarding operational matters-handled all queries and client feedback in a professional manner
- Made sure that all policy and procedures were being followed in a professional manner
- Handled money and daily deposits
- Focused on daily and weekly goals
Assistant Manager
Jako Enterprise
Philadelphia, PA
09.2014 - 01.2016
- Supported manager in performing management functions such as staffing, training and expanding business plans
- Investigated and resolved customers issues and complaints regarding operational matters-handled all queries and client feedback in a professional manner
- Made sure that all policy and procedures were being followed in a professional manner
- Handled money and daily deposits
Accounts Payable/Management
Unica Inc.
Philadelphia, PA
12.2010 - 09.2014
- Received and verified invoices and requisitions for goods and services
- Verified that transactions complied with financial policies and procedures
- Prepared hatcher of invoices for data entry
- Maintained list of accounts payable; updated vendor files and file numbers
- Printed and distributed monthly financial reports and daily deposits
Education
Some College (No Degree) -
Harcum College
Philadelphia, PAHigh School Diploma -
Constitution High School
Philadelphia, PASkills
- MS Office
- Data Entry /Management
- Decision Making
- Problem solving
- Information gathering and management
- Patient support
- Authorization processing
- Appointment scheduling
- Customer service
- Team collaboration
- Time management
Timeline
Medical Service Coordinator
Lifestance Health
07.2024 - Current
Front Office Coordinator
LifeStance Health
03.2022 - 07.2024
Member Service Rep
Philadelphia Federal Credit Union
04.2019 - 06.2021
Health Information and Compliance Coordinator
Cedarwoods Care Management
01.2018 - 04.2019
Retail Consultant
Sprint Wireless
06.2016 - 05.2017
Assistant Manager
Jako Enterprise
09.2014 - 01.2016
Accounts Payable/Management
Unica Inc.
12.2010 - 09.2014
Some College (No Degree) -
Harcum College
High School Diploma -
Constitution High School