Elvira Saiz
Lubbock,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hard working employee with strong work ethics.
Overview
28
28
years of professional experience
Work History
Service Representative
AT&T
Lubbock, Texas
01.1996 - 06.2024
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored junior team members and managed employee relationships.
Education
Marketing And Management
South Plains College
Levelland, TXSkills
- Product Knowledge
- Call Management
- Customer Service
- Sales closing
- Building rapport
- Order Processing
- Critical Thinking
- Complaint resolution
Accomplishments
April 2024 Employee of the Month. Won an all expense paid trip for meeting sales goals. Also, received Achievers Club Award.
Affiliations
Part of Work committee to raise funds for employee's summer and Christmas events.
Always helping with Church Functions.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Service Representative
AT&T
01.1996 - 06.2024
Marketing And Management
South Plains College
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