Elvira Uka

Upholding store presentation in line with operational guidelines.

Executed repositioning plans for both MVM and mandatory stock efficiently.

• Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
• Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
• Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
• Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
• Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
• Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
• Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
• Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
• Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
• Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
• Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
• Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

• Implemented comprehensive onboarding program for new members to facilitate smooth integration into the organization.
• Organized successful networking events, fostering connections among members and industry professionals.
• Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
• Presented detailed reports at meetings on progress towards meeting established goals as well as insights gathered from direct interaction with members.