Summary
Overview
Work History
Education
Skills
Timeline
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Elvis Castro

Gaithersburg,MD

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Corner Bakery Cafe
07.2015 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Created employee schedules to align coverage with forecasted demands.

Delivery Driver

DoorDash
09.2021 - 12.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.


Server/Bartender

Assaggi Mozzarela Bar
05.2013 - 06.2015
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Bartender

M Cafe Bar/ Famoso Fine Dinning Restaurant
05.2011 - 08.2013
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Education

High School Diploma -

John F Kennedy High School
Silver Spring, MD
06.2005

Skills

  • Employee Scheduling
  • Product and Service Knowledge
  • Task Delegation
  • Cost Reduction
  • Money Handling
  • Customer Relations
  • Recruitment and hiring
  • Safe Food Handling
  • Sales Techniques
  • Dining Area Maintenance

Timeline

Delivery Driver

DoorDash
09.2021 - 12.2023

Assistant Manager

Corner Bakery Cafe
07.2015 - Current

Server/Bartender

Assaggi Mozzarela Bar
05.2013 - 06.2015

Server/Bartender

M Cafe Bar/ Famoso Fine Dinning Restaurant
05.2011 - 08.2013

High School Diploma -

John F Kennedy High School

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Elvis Castro