ELVIS EKWOMCHI
Gwynn Oak,MD
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
Truist Bank
Baltimore, MD
05.2022 - Current
- Conducted financial reviews with clients to identify their current and future needs.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Analyzed loan applications to determine creditworthiness of prospective customers.
- Negotiated terms of loans with borrowers based on risk assessment criteria.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Opened and serviced accounts within authorized limits.
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Advised customers on bank products, services and financial planning options.
Relationship Banker
PNC Bank
Rockvillle, MD
01.2019 - 05.2022
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Identified financial needs of customers and presented appropriate product and service options.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Used customer information to tailor recommendations to promote cashier's checks, travelers' checks and savings bonds.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
IDP Site Supervisor
Federal Capital Territory Administration
FCT, Abuja
06.2016 - 06.2019
- Directed maintenance activities for sites housing internally displaced people, guaranteeing safety and efficiency.
- Managed site upkeep for internally displaced people, maintaining a secure and operational environment.
- Oversaw site maintenance for internally displaced people, ensuring safety and functionality.
- Directed site upkeep for internally displaced persons, guaranteeing a secure and well-maintained environment.
- Managed site maintenance for internally displaced people, ensuring safety and operational efficiency.
Education
Bachelor of Science - Computer Science
University of Nigeria Nsukka
Nigeria08-2014
Skills
- Cash flow analysis
- Credit risk assessment
- Loan origination
- Cross-selling techniques
- Relationship building and management
- Account closings
- Policy development and implementation
- Financial processes
- Resourcefulness
- Persuasive communication style
- Customer financing
- Teller support
- Creative thinking
- Financial services
- Proficient in Microsoft Office
- Project Management
- Scrum Master
- Proficient in BSA/AML
- Business Development/Analysis
Accomplishments
- Outstanding Performance 2024
Languages
English
Full Professional
Igbo
Native/ Bilingual
Certification
- Scrum Master
- Project Management
Timeline
Senior Relationship Banker
Truist Bank
05.2022 - Current
Relationship Banker
PNC Bank
01.2019 - 05.2022
IDP Site Supervisor
Federal Capital Territory Administration
06.2016 - 06.2019
Bachelor of Science - Computer Science
University of Nigeria Nsukka
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