Elvis Lopez
Brooklyn,NY
Overview
5
5
years of professional experience
Work History
Operations Manager
Avis Budget Group
East Elmhurst, NY
09.2024 - 01.2026
- Directed daily operations of two high-volume rental car locations, managing a team of 20+ employees including rental sales agents, vehicle service agents, and courtesy bus drivers.
- Conducted routine inventory checks, reconciled rental agreements, and monitored local revenue targets.
- Provided regular reports to district and regional management on operational status, customer issues, and fleet performance.
- Supported sales initiatives by training front-line staff on upselling techniques and loyalty program promotion.
- Created and distributed daily fleet plans to ensure vehicle availability and support location-level forecasting.
- Resolved escalated customer issues with professionalism, ensuring a positive experience and maintaining brand standards.
Automotive Sales Associate
Hillside Honda
Jamaica, NY
06.2024 - 10.2024
- Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
- Demonstrated high-quality, professional, and knowledgeable presentation of vehicles.
- Negotiate deals on buying and leasing automobiles to the satisfaction of the customer.
- Prepared email collateral for clients in anticipation of scheduled appointments.
- Managed customer relationships and sales workflows using VinSolutions CRM, including lead tracking, follow-ups, appointment scheduling, and data entry to support sales performance and customer retention.
Rental Sales Agent
Sixt Rental Cars
Jamaica, NY
05.2021 - 06.2024
- Processed rental transactions using company software efficiently.
- Advised on up-sell vehicles and optional extras to the customer according to their needs.
- Handled resolutions of escalated customer service issues.
- Qualified customer documents in accordance with company underwriting guidelines.
Education
B.A - Financial Planning
Alfred State College
Alfred, NY05-2021
Skills
- Operations management
- CRM software proficiency
- Fleet management
- Inventory management
- Customer relationship management
- Problem-solving skills
Timeline
Operations Manager
Avis Budget Group
09.2024 - 01.2026
Automotive Sales Associate
Hillside Honda
06.2024 - 10.2024
Rental Sales Agent
Sixt Rental Cars
05.2021 - 06.2024
B.A - Financial Planning
Alfred State College