Elvis Ejovi
Tacoma,WA
Summary
Proven leader in logistics and customer service, I excelled at FedEx:Ground by enhancing customer satisfaction and operational effectiveness through route optimization and staff training. Skilled in problem-solving and team collaboration, I significantly improved service standards and efficiency. My approach combines critical thinking with exceptional communication, driving results and fostering strong relationships.
Overview
9
9
years of professional experience
Work History
Route Manager
FedEx:Ground
03.2019 - Current
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Delivery Driver
Timkipp
03.2018 - 03.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Soundspeed
03.2017 - 03.2018
Lot Attendant
Kia of Puyallup
01.2016 - 12.2016
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Education
No Degree - Computer Science
Cleveland State University
Cleveland, OH12.2017
Skills
- Customer Consultation
- Route coordination
- Schedule Management
- Staff Training
- Route Optimization
- Fleet Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Warehouse Safety
- Problem-solving abilities
- Loading and unloading
- Reliability
- Worker Supervision
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Shipping and receiving
- Heavy Lifting
- Relationship Building
Timeline
Route Manager
FedEx:Ground
03.2019 - Current
Delivery Driver
Timkipp
03.2018 - 03.2020
Delivery Driver
Soundspeed
03.2017 - 03.2018
Lot Attendant
Kia of Puyallup
01.2016 - 12.2016
No Degree - Computer Science
Cleveland State University
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