Elwanza Guess
Detroit,MI
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Team Leader
Detroit Assembly Complex Mack
2010.06 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
SPW Trainer
Detroit Assembly Complex Mack
2023.01 - 2023.06
- Scheduled and taught in class to other team leaders.
- Monitored participant workflow and behaviors throughout training process.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Taught Continuous Improvement Class along with, Roles and Responsibilities Course.
- Stellantis Production Way Domain training.
Daycare Owner/Operator
Toyland Daycare
1998.09 - 2010.06
- Maintained accurate accounting of tuition and operating reports.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Stayed current on guidelines to maintain compliant program operations.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Modernized instructional plans and educational approaches to enhance student learning.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Call Center Team Leader
Former Ameritech
Detroit , MI
1992.02 - 1999.04
- Oversaw call-monitoring, coaching, performance and corrective action for all team members.
- Leveraged advanced problem-solving skills to address customer inquiries quickly and effectively, leading to increased satisfaction rates.
- Implemented new call center strategies and procedures, leading to enhanced productivity and customer service quality.
- Improved customer satisfaction ratings by consistently providing high-quality support and addressing customer concerns in timely manner.
- Manage over 300 calls during my shift.
Education
No Degree - Business Administration And Management
Alabama State University
Montgomery, ALHigh School Diploma -
East Catholic High School
Detroit06.1988
Skills
- Shift Scheduling
- Work Planning
- Overtime Management
- Overseeing Daily Activities
- Staff Education and Training
- Daily Workflow Improvement
- Safety Processes and Procedures
- Issue Resolution
- Complex Problem-Solving
- Leading Team Meetings
- Teamwork and Collaboration
- Conflict Resolution
Timeline
SPW Trainer
Detroit Assembly Complex Mack
2023.01 - 2023.06
Team Leader
Detroit Assembly Complex Mack
2010.06 - Current
Daycare Owner/Operator
Toyland Daycare
1998.09 - 2010.06
Call Center Team Leader
Former Ameritech
1992.02 - 1999.04
No Degree - Business Administration And Management
Alabama State University
High School Diploma -
East Catholic High School
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