Erin Franceus
Pierceton,IN
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
15
15
years of professional experience
Work History
Team Leader
Meijer
Warsaw, IN
01.2008 - 08.2016
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Cross-trained and provided back up for customer service managers.
- Led anywhere from 1 team member to the whole store of team members at times.
- Wrote effective schedules.
- Ensured the accuracy of the cash office.
- Readied departments for inventory.
- Conducted cash audits.
- Investigated shortages.
Aircraft Fuel Systems Mechanic
USAF
Sumter, SC
09.2001 - 09.2007
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Completed documentation for work completed and fuel transferred or materials used.
- Kept equipment clean and functional with regular inspections and upkeep.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Recorded maintenance actions in aircraft logbooks
- Received honorable discharge.
Education
High School Diploma -
Douglasville High School
Douglasville, GASkills
- Teamwork and Collaboration
- Coaching and Mentoring
- Shift Scheduling
- Overseeing Daily Activities
- PPE Compliance
- Work Planning and Prioritization
- Overtime Management
- Leading Employees
- People Management
- Effective Customer Service
- Overcoming Obstacles
- Inventory Accuracy
- POS Transactions
- Shift Checklists
- Motivational Leadership
- Food Safety and Quality
- Hazardous Chemicals
- Guest Satisfaction
Timeline
Team Leader
Meijer
01.2008 - 08.2016
Aircraft Fuel Systems Mechanic
USAF
09.2001 - 09.2007
High School Diploma -
Douglasville High School
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