Elwin Riley
Fontana,CA
Summary
My background and field of expertise over the last 25 years has been in Telecommunications and a wide range of Internet services. I am a retiree who has worked several different temporary jobs in several different fields,over the last several years such as the Retail and Security protection industry. I am seeking employment to stay active and to give back my time to the senior community.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Internet Technician
CERTIFIED SECURITY INTEGRATORS/CSI INC.
San Leandro, CA
01.2006 - 02.2011
- Installed, configured and tested network hardware such as routers, switches and wireless access points.
- Ran diagnostic tests on networks to detect any potential problems or outages.
- Responded promptly to service requests from customers regarding their internet connection issues.
- Investigated root cause of reported incidents involving internet connectivity or performance degradation.
- Coordinated with third-party vendors when necessary to resolve customer service issues related to internet connections and accessibility.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Telephone Technician
Communications Technology Services LLC
Northboro, MA
04.2004 - 06.2005
- Troubleshot and resolved customer issues with telephones, answering machines, voice mail systems, call routing systems, and other related equipment.
- Provided technical support for customers regarding their telephone service needs.
- Performed repairs on all types of telecommunications equipment such as phones, switches, routers, modems.
- Diagnosed and repaired malfunctioning telephone lines or other communication components.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Ran wires between components and to outside cable systems.
Splicing Technic/Data Center Technician
/Data
Los Angeles
04.1994 - 01.2001
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.
- Responded quickly to emergency situations involving critical systems located within the facility.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Maintained positive working relationship with fellow staff and management.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
Education
Some College (No Degree) - Sociology
Huston-Tillotson University
Austin, TXSkills
- VoIP Systems
- IP Address Management
- Router Configuration
- Fiber Optics
- Decision-Making
- Multitasking
- Professional Demeanor
- Support Services
- Professionalism
- Technical Support
- Reliability
- Excellent Communication
- Attention to Detail
Certification
- Certificate of Completion
- AVIATION & ELECTRONIC SCHOOLS OF AMERICA
- FCC GENERAL LICENSE
- ISSUE DATE: September 21, 1996
Timeline
Internet Technician
CERTIFIED SECURITY INTEGRATORS/CSI INC.
01.2006 - 02.2011
Telephone Technician
Communications Technology Services LLC
04.2004 - 06.2005
Splicing Technic/Data Center Technician
/Data
04.1994 - 01.2001
Some College (No Degree) - Sociology
Huston-Tillotson University
- Certificate of Completion
- AVIATION & ELECTRONIC SCHOOLS OF AMERICA
- FCC GENERAL LICENSE
- ISSUE DATE: September 21, 1996
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