Ely Lesain
Killeen,US
Summary
Results-driven veteran service representative specializing in disability claims management. Advanced from GS-7 to GS-9 through effective workload management and operational efficiency. Strong background in strategic planning and intelligence evaluation, ensuring timely and accurate decision-making while upholding the highest standards of confidentiality.
Overview
8
8
years of professional experience
Work History
Veterans Service Representative
Veteran Benefits Administration
Waco, TX
12.2023 - 03.2025
- Adjudicated disability and compensation claims as Veterans Service Representative, ensuring compliance with VA regulations, policies, and federal statutes.
- Reviewed service and medical records, evaluated evidence to determine eligibility and entitlement, and prepared decision documents meeting established timeliness and quality standards.
- Communicated complex claims information clearly and professionally with veterans and representatives while maintaining discretion, integrity, and attention to detail.
- Regularly handled sensitive personal, medical, and service-related information, ensuring strict adherence to federal privacy, confidentiality, and security requirements.
- Advanced from GS-7 to GS-9 based on demonstrated proficiency, accuracy, and workload management.
Patriot Control Enhanced Operator
US Army
Fort Hood, TX
06.2022 - 12.2023
- Efficiently and effectively led a Missile Defense Team in the operation and firing of weapons to eliminate enemy positions, vessels, and personnel.
- Set up surface to air missile systems, command, and control systems to contribute to successful anti-air operations.
- Readied PAC 2, PAC 3, and MSE missiles and associated equipment to conduct launches within short windows.
- Evaluated battlefield threat analysis using intelligence reports and enhanced navigation and firing effectiveness through imagery and topographic maps.
- Maintained and tracked fire capability charts alongside strategic friendly and enemy situation maps (Blue, Green, and Red Forces) to support operational readiness.
- Coordinated field planning and execution in compliance with command structures and detailed combat orders to ensure mission success.
- Operated heavy and light wheeled trucks and tracked vehicles, operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting.
- Technically proficient in ArcGIS, ArcView, ArcMap, Google Earth, Adobe Suite, Microsoft Office Suite, and other analytical tools.
Reconnaissance Specialist
US Army
Fort Hood, TX
03.2021 - 06.2022
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings, managing subordinates to ensure effective execution.
- Operated in challenging and hazardous environments, demonstrating resilience and commitment to mission success.
- Developed proficiency in small arms, anti-armor, and indirect fire weapons, directly contributing to enhanced operational readiness.
- Operated surveillance radar, communication systems and identification equipment.
- Maintained required level of proficiency in use of firearms.
Base Defense Operations System Controller
US Army
Fort Hood, TX
02.2019 - 03.2021
- Developed strategic plans to warn, control, and evacuate personnel and general public from critical zones.
- Identified different types of aircraft and ballistic missiles via live radar feed.
- Supported tactical planning by compiling and evaluating operations and intelligence data to enhance decision-making.
- Created detailed technical reports on command and field activities to inform strategic decisions and improve operational awareness.
- Facilitated communication between military personnel at home and war zone bases, ensuring timely and accurate information exchange.
- Monitored communications to detect important information related to current and planned military operations.
- Set up special stations to effectively relay information during periods of unavailable or compromised infrastructure.
- Evaluated current computer systems and network infrastructures to identify weaknesses and develop countermeasures.
Sales Associate
AT&T
Alsip, IL
09.2017 - 10.2018
- Thrived in closing every potential sale that came my way.
- Maintained respectful and humble demeanor while engaging with customers and VIP guests.
- Assisted with daily operations by maintaining clean workspace, closing out registers, making bank drops, and managing inventory updates.
- Traveled to various stores to train staff on operations.
- Achieved promotion to assistant manager, enhancing leadership responsibilities.
- Conducted interviews and created shift schedules to support team staffing needs.
Education
High School Diploma -
Oak Forest High School
Oak Forest, IL05-2015
Some College (No Degree) - Business Management
Central Texas College
Killeen, TX07-2026
Skills
- Claims analysis
- Regulatory compliance
- Compliance tracking
- Reporting accuracy
- Data interpretation
- Strategic planning
- Interviewing techniques
- Customer engagement
- Imagery and mapping
- Computer tracking systems
- Resource allocation
- Workforce planning
- Interviewing techniques
- Workforce planning
Job Related Training
- Trained in computer skills, map reading, and monitoring live feed of aircraft, drones, and ballistic missiles.
- Certified in combat lifesaving first aid, 06/19
- Forklift and crane certified, 06/19
- Basic Leaders Course, 02/22
- US Army Advanced Individual Training, 07/19
- US Army Basic Training, 05/19
Veterans Preference
30% SCD, VRA, or Schedule A
Awards
- Army Achievement Medal from Operation Spartan Shield, 11/21
- Good Conduct Medal for exemplary service, 02/22
Other Information
- I certify that I can type 50+ words per minute and that the information within this resume is accurate.
- Lead and trained a team of 4 to 6 staff members.
Personal Information
Citizenship: US
Timeline
Veterans Service Representative
Veteran Benefits Administration
12.2023 - 03.2025
Patriot Control Enhanced Operator
US Army
06.2022 - 12.2023
Reconnaissance Specialist
US Army
03.2021 - 06.2022
Base Defense Operations System Controller
US Army
02.2019 - 03.2021
Sales Associate
AT&T
09.2017 - 10.2018
High School Diploma -
Oak Forest High School
Some College (No Degree) - Business Management
Central Texas College