Summary
Overview
Work History
Education
Skills
Timeline
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Ely Rojas

Miami,FL

Summary

Results-driven Direct to Consumer Site Lead with a strong history of boosting sales productivity by over 20% at UnitedHealthcare. Demonstrated expertise in CRM software and effective mentoring techniques, fostering high-performing teams. Skilled in negotiation and team supervision, consistently enhancing operational efficiency. Aiming to leverage these capabilities for continued growth and innovation in sales performance.

Overview

6
6
years of professional experience

Work History

Direct to Consumer Site Lead

UnitedHealthcare
Miami, FL
06.2024 - Current
  • Utilized Power BI, XM Discover, and Salesforce to analyze agent trends.
  • Implemented tailored strategies during one-on-one coaching to boost sales performance.
  • Set monthly goals for agents to achieve.
  • Upkeep on information in the market to inform our agents of the changes.
  • Created and shared detailed briefings to communicate key updates with agents.

Direct to Consumer Team Lead

United Healthcare Group
Miami, FL
07.2023 - 08.2024
  • Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Implemented strategies to increase efficiency within the team.
  • Monitored staff performance and provided feedback on areas of improvement.
  • Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Used video conferencing solutions to communicate and train personnel in remote offices.

Telesales Insurance Agent

United Healthcare Group
Miami, FL
04.2019 - 06.2023
  • Developed relationships with existing customers through regular follow-ups, providing updates on changes in policy benefits or cost savings.
  • Cross-sold additional products and services to purchasing customers.
  • Developed and implemented strategies to increase sales of insurance products.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Exceeded assigned sales and retention targets each quarter by upselling insurance products.
  • Managed outbound call campaigns using CRM software systems such as Salesforce.

Education

Some College (No Degree) - Business Administration

Miami Dade College
Miami, FL

Skills

  • Mentoring and coaching
  • Negotiation
  • Team supervision
  • Upselling
  • Written and oral communication skills
  • Problem-solving skills
  • Sales expertise
  • CRM software proficiency
  • Closing deals
  • Performance tracking
  • Objection handling
  • Persuasion techniques

Timeline

Direct to Consumer Site Lead

UnitedHealthcare
06.2024 - Current

Direct to Consumer Team Lead

United Healthcare Group
07.2023 - 08.2024

Telesales Insurance Agent

United Healthcare Group
04.2019 - 06.2023

Some College (No Degree) - Business Administration

Miami Dade College

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Ely Rojas