Elyano Nascimento
Bridgeport,CT
Summary
Results-driven professional with extensive experience in client support, team development, and operational excellence. Adept at building strong customer relationships, resolving complex issues, and delivering high-quality service in fast-paced, goal-oriented environments. Recognized for exceptional leadership and communication skills that foster collaboration, accountability, and consistent performance. Proven ability to analyze data, manage competing priorities, and maintain accuracy while meeting critical deadlines. Skilled in customer service, problem-solving, and leveraging key metrics to improve processes, enhance client satisfaction, and support organizational success.
Overview
1
1
Language
10
10
years of professional experience
Work History
Driver Supervisor
Fortified Fuels
Westport, Connecticut
12.2025 - Current
- Oversee daily operations for a growing fuel-delivery company, managing driver performance, customer satisfaction, and compliance standards. Led recruitment, training, and onboarding processes while ensuring efficient routing and high-quality service delivery.
- Develop and optimize driver routes to improve delivery efficiency and reduce delays
- Interviewed, hired, and trained new drivers to support operational growth and enhance service capacity
- Reviewed and verified driver truck inspection logs to uphold safety standards and ensure regulatory compliance
- Resolved customer issues in person to ensure timely solutions and strengthen client relationships
- Support day-to-day operational planning and contributed to building scalable processes for a start-up environment
University Development (Regional) Manager
Grand Canyon University
Phoenix, Arizona
05.2023 - 11.2025
- Direct regional staff, establishing performance metrics and conducting evaluations. Recruit, train, and support the team for operational excellence. Act as SME for field operations in strategic initiatives. Oversee budgets, ensuring responsible financial planning. Develop and analyze student satisfaction metrics across territories.
- Managed operations in the New England territory to enhance regional performance.
- Implemented clear metrics to enhance team performance and accountability.
- Developed focused training programs to improve operational efficiency across the team.
- Managed the budget to align with financial goals, ensuring responsible allocation of resources.
- Increased student satisfaction by tracking and addressing feedback.
- Traveled extensively across regions to support team initiatives.
- Worked remotely to coordinate team efforts and achieve objectives.
Account Executive / University Development Counselor I & II
Grand Canyon University
Phoenix, Arizona
02.2022 - 04.2023
- Guided prospective students through admissions and financial aid steps.
- Assisted with partnership development through presentations, calls, and email campaigns.
- Executed strategic outreach plans to enhance brand awareness.
- Generated inquiries through targeted outreach strategies.
- Built relationships with prospective students through clear communication.
- Represented GCU educational programs to diverse audiences.
- Advanced GCU programs across education, healthcare, and business sectors.
- Worked remotely to support outreach efforts
Accounting Clerk
Eversource
Berlin, Connecticut
04.2021 - 02.2022
- Executed journal entries with precision and timeliness to support accurate financial reporting.
- Managed journal entries and reconciled general ledger accounts, investigating discrepancies and resolving outstanding items to ensure accuracy and maintain financial data integrity across systems.
- Resolved discrepancies to enhance financial reporting accuracy.
- Enhanced financial data integrity through diligent maintenance.
Assistant Manager
FedEx Ground
Stratford, Connecticut
09.2020 - 04.2021
- Oversaw safety meetings and conducted audits to ensure compliance, educating staff on safety protocols and operational procedures while directing daily operations for a team of over 40 drivers.
- Managed daily operations for a team of 40+ drivers.
- Led safety meetings to discuss and improve workplace safety protocols. to enhance workplace safety.
- Trained staff on safety measures and job processes to ensure adherence to operational standards.
- Conducted audits to identify and rectify safety issues.
Transportation Manager II
J.B. Hunt
West Haven, Connecticut
11.2019 - 09.2020
- Managed DOT compliance and upheld safety standards while addressing service, routing, and personnel challenges. Produced weekly KPI reports to track and improve driver performance.
- Resolved critical routing issues to enhance service delivery and improve customer satisfaction.
- Enforced regulatory compliance to maintain operational integrity and mitigate risks.
- Delivered data-driven reports, improving driver accountability.
Undergraduate Admissions Counselor
Sacred Heart University
Fairfield, Connecticut
11.2016 - 11.2019
- Enrolled part-time undergraduate students while providing academic advising and onboarding support. Delivered presentations to promote university programs, generating interest and engagement. Produced weekly KPI reports for leadership review. Achieved a 36% growth in student population over three years.
- Guided part-time undergraduate students through enrollment process, ensuring clarity and support.
- Presented university programs to engage prospective students and increase interest.
- Achieved 36% growth in student population over three years.
- Compiled weekly KPI reports to inform leadership on enrollment trends and outcomes.
Education
Master of Business Administration - Strategic Human Resource Management
Sacred Heart University
Fairfield, CT06-2018
Bachelor of Science - Business Management
Sacred Heart University
Fairfield, CT05-2016
Doctor of Education - Organizational Leadership
Grand Canyon University
Phoenix, AZSkills
- Safety Compliance
- Budget Management
- Operational Efficiency
- KPI development
- Team Leadership
- Strategic Planning
- Data Analysis
- Problem-Solving
- Communication Skills
Languages
Portuguese
Limited
Timeline
Driver Supervisor
Fortified Fuels
12.2025 - Current
University Development (Regional) Manager
Grand Canyon University
05.2023 - 11.2025
Account Executive / University Development Counselor I & II
Grand Canyon University
02.2022 - 04.2023
Accounting Clerk
Eversource
04.2021 - 02.2022
Assistant Manager
FedEx Ground
09.2020 - 04.2021
Transportation Manager II
J.B. Hunt
11.2019 - 09.2020
Undergraduate Admissions Counselor
Sacred Heart University
11.2016 - 11.2019
Master of Business Administration - Strategic Human Resource Management
Sacred Heart University
Bachelor of Science - Business Management
Sacred Heart University
Doctor of Education - Organizational Leadership
Grand Canyon University