Elyse Brown
Albuquerque,NM
Summary
Adept Customer Service Representative with a proven track record at Lowes Home Improvement, where empathy and active listening enhanced client loyalty and retention. Excelled in problem-solving and process optimization, leveraging skills in Microsoft Outlook and team development to drive positive outcomes and feedback. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Albuquerque, NM
08.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Degree -
Highland High School
Albuquerque, NMSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
- Team Development
- Process Optimization
Timeline
Customer Service Representative
Lowes Home Improvment
08.2020 - Current
High School Degree -
Highland High School