Skilled in customer service and policy writing, with extensive experience enhancing guest experiences. Committed to expertise in costumer satisfaction. Very well at multi-tasking and in high volume atmosphere.
Overview
15
15
years of professional experience
Work History
Progressive Insurance Agent
Progressive
01.2020 - 03.2022
Developed comprehensive insurance plans tailored to client needs.
Conducted thorough policy reviews to ensure compliance and accuracy.
Provided expert guidance on coverage options and claims processes.
Enhanced client retention through proactive follow-ups and relationship building.
Manager
Beer Shed
02.2016 - 04.2019
Oversaw daily operations ensuring adherence to safety and quality standards.
Led team in implementing efficient inventory management practices, reducing waste.
Mentored staff on customer service best practices, enhancing guest experiences.
Serve safe certified
Wrote schedule for employees
Handled high volume shifts independently
Bartender Trainer
Shuckin' Shack
05.2007 - 03.2015
Trained bartenders on cocktail preparation and presentation techniques to enhance guest experiences.
Developed training materials and instructional guides for new bartending staff, ensuring consistency in service standards.
Oversaw onboarding process for new hires, providing mentorship and support during initial training phases.
Implemented efficient workflows to streamline bar operations, improving service speed and customer satisfaction.
Handled high volume days and nights independently.