Hi, I’m
Elyse Mason
Gloucester,MA
Overview
7
years of professional experience
Work History
Cala's Restaurant
Wait Staff Member
04.2022 - 03.2024
Job overview
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Allies Beach Street Cafe
Wait Staff Member
02.2020 - 03.2022
Job overview
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Salt Water Grille
Wait Staff Member
05.2017 - 06.2020
Job overview
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Education
Gloucester High SchoolGloucester, MA
GED
06.2004
Timeline
Wait Staff Member
Cala's Restaurant
04.2022 - 03.2024
Wait Staff Member
Allies Beach Street Cafe
02.2020 - 03.2022
Wait Staff Member
Salt Water Grille
05.2017 - 06.2020
Gloucester High School
GED
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