Elyse Mora
Boise,ID
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
7
7
years of professional experience
Work History
Back up Bookkeeper
Albertsons
Boise, ID
04.2023 - Current
- Collaborated effectively with cross-functional teams to address any financial concerns or discrepancies that arose during project completion stages.
- Supported financial planning efforts through detailed analysis of historical data, enabling informed decisions about resource allocation and expense prioritization.
- Optimized internal workflows within the finance department through clear communication channels between team members and the implementation of improved task management systems.
- Enhanced client satisfaction by delivering timely responses to inquiries about billing issues or account balances while maintaining a professional demeanor.
- Reduced discrepancies in financial reporting by meticulously reviewing and verifying all transactions for accuracy.
- Managed confidential information securely by maintaining proper storage practices for sensitive documents and adhering to strict privacy policies at all times.
- Improved cash flow management by regularly monitoring outstanding receivables and proactively following up on overdue invoices.
- Supported audit preparations with organized documentation, helping to maintain compliance with regulatory requirements and reducing audit risks.
- Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
Assistant Front End Manager
Albertsons
Boise, ID
12.2021 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
- Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cashier
Stinker Station
Boise Idaho
11.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Assistant Manager of Operations
Dollar Tree
Boise, ID
01.2018 - 10.2020
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
Education
No Degree - Undecided
Boise State University
Boise, IDSkills
- Journal Entries
- Bank Reconciliation
- Accounting Software Proficiency
Timeline
Back up Bookkeeper
Albertsons
04.2023 - Current
Assistant Front End Manager
Albertsons
12.2021 - Current
Cashier
Stinker Station
11.2020 - 06.2021
Assistant Manager of Operations
Dollar Tree
01.2018 - 10.2020
No Degree - Undecided
Boise State University