Elyse Stewart
North Las Vegas,NV
Summary
Energetic customer service professional with strong time management skills who thrives in a fast-paced, dynamic environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Administrative Coordinator
United Health Group, Optum
06.2023 - Current
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
- Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
Complaint Coordinator
United Health Group, Health Plan Of Nevada
12.2021 - 06.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Senior Patient Care Advocate
United Health Group, Optum
07.2018 - 12.2021
- Supervised daily activities and provided assistance to staff.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Service Representative II
American Homes 4 Rent
11.2016 - 07.2018
- Answered an average of 80-100 calls per day by addressing customer inquiries, solving problems and providing account snapshots
- Effectively communicated with and supported sales, marketing and administrative teams daily.
Human Intelligence Collector
United States Army
11.2006 - 11.2014
- Served as custodian of classified documents.
- Interviewed and interrogated suspects.
- Collected, analyzed, and interpreted information, documentation and physical evidence associated with investigations.
Education
Bachelor of Science - Human Services
Purdue University Global
Fort Wayne, IN2024
Associate of Science - Human Services
Kaplan University
Davenport, Iowa2014
Skills
- Ethical and honest
- Excellent time management skills
- Creative problem solver
- Exceptional communication skills
Certification
- Certified Mental Health First Aid
Timeline
Clinical Administrative Coordinator
United Health Group, Optum
06.2023 - Current
Complaint Coordinator
United Health Group, Health Plan Of Nevada
12.2021 - 06.2023
Senior Patient Care Advocate
United Health Group, Optum
07.2018 - 12.2021
Customer Service Representative II
American Homes 4 Rent
11.2016 - 07.2018
Human Intelligence Collector
United States Army
11.2006 - 11.2014
Bachelor of Science - Human Services
Purdue University Global
Associate of Science - Human Services
Kaplan University