- Backpacking and Hiking
- Crafting and DIY Projects
- Getting involved in local advocacy groups to promote positive change in the community
- I participate in a variety of outdoor recreational activities
- I enjoy helping others and giving back to the community
- Youth Development Programs
- Volunteering
Elyse Stone
Spring Valley,IL
Summary
Driven Front Desk Associate with proven expertise at Illinois Valley YMCA in enhancing guest relations and ensuring exceptional customer service. Friendly and approachable, with great ability to make guests feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling customer service inquiries. Committed to creating positive and efficient environment that enhances guest and member satisfaction and operational success. Kind candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible, takes registrations and handles payments.
Developed strong interpersonal and organizational skills in fast-paced gym setting. Demonstrated ability to assist clients, maintain equipment, and ensure clean environment. Now seeking to transition where these transferable skills can be utilized effectively. Tech-savvy with hands-on experience in most technologies and an eye for improvement. Skilled in identifying opportunities for enhancements and implementing effective solutions. Adept at using new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Associate
Illinois Valley YMCA
05.2024 - Current
- Handle high-pressure situations calmly, maintaining professionalism at all times.
- Organize and clean front desk area to maintain a professional and welcoming appearance for guests and members.
- Trained new staff members in customer service techniques and hotel operations.
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
- Collect deposits, fees, and payments.
- Take reservations over phone, in person, and via computer for guests and provided confirmation information.
- Manage multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintain strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Develop and maintain positive relationships with guests for satisfaction
Education
Associate of Science - Forensic Psychology
Illinois Valley Community College
Oglesby, IL05-2027
High School Diploma -
LaSalle Peru Township Highschool
La Salle, IL05-2024
Skills
- Time management
- Problem-solving skills
- Listening skills
- Oral and written communications
- Customer service
- Guest relations
- Multi-line phone systems
- Registration
Certification
- CPR Certified [Redcross]
Interests
Timeline
Front Desk Associate
Illinois Valley YMCA
05.2024 - Current
Associate of Science - Forensic Psychology
Illinois Valley Community College
High School Diploma -
LaSalle Peru Township Highschool
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