Elysha Velez
Sanford
Summary
Resourceful Alarm Dispatcher with background in emergency response coordination and security system management. Skilled in maintaining calm under pressure, effectively handling high-stress situations, and making critical decisions promptly. Strengths include quick response time, exceptional communication skills, and ability to work well in team environments. Have consistently contributed to improving response times and enhancing overall efficiency of dispatch operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Alarm Dispatcher
ADT
Longwood
06.2024 - Current
- Monitored residential and commercial alarm systems, including burglary, fire, panic, and medical alarms, and responded promptly to emergency signals to ensure safety.
- Coordinated communication between emergency services and clients during incidents to facilitate timely and effective responses.
- Ensured compliance with safety protocols and company policies in dispatch operations.
- Collaborated with law enforcement to verify alarms and investigate false activations.
- Managed multiple incoming calls efficiently while maintaining composure under pressure to provide critical support.
Asset Protection Team Leader
Target
Port Orange
08.2020 - 06.2024
- Led store response during emergency crisis situations to ensure swift resolution.
- Educated teams on emergency preparedness and physical security procedures to ensure readiness.
- Validated and improved physical security and safety processes, enhancing overall effectiveness.
- Cultivated a proactive safety culture by training store leadership on asset protection best practices.
- Coached and led team members to elevate skills and expertise.
- Fostered collaboration with local political and law enforcement officials through positive relationship management.
- Developed plans for in-store events, enhancing customer engagement.
Server/Head waiter
Outback Steakhouse
Sanford
12.2018 - 08.2020
- Coordinated server placements and managed floor operations to enhance service efficiency.
- Served as contact between kitchen and service staff, able to adapt to rapidly changing pace with extensive knowledge of restaurant procedures.
- Executed first customer interaction, establishing service experience expectations.
- Oversaw cash and credit card accounting for the restaurant, processing approximately $10,000 in daily transactions.
Manager
Forever 21
Gainesville
09.2016 - 11.2018
- Managed and oversaw store staff of 4 supervisors and over 20 hourly employees.
- Implemented effective strategies to quickly achieve annual revenue goal, coordinated and developed revenue strategies and goals to address market fluctuations.
- Helped customers with complaints and questions, provided information about products and upcoming fashion trends, and processed returns.
- Served as sales associate for three months before transitioning to management training.
Education
Bachelor’s of Science - Forensic Psychology, Criminology
Arizona State University
Tempe, AZ05-2023
Associate of Science - Criminology
Santa Fe College
Gainesville, Fl08-2020
Skills
- Crisis management
- Emergency response coordination
- Crisis intervention
- Customer service and support
- Communication skills
- Computer literacy
- Microsoft Office
- Data collection and analysis
- Time management
- Leadership
- Food service experience
Certification
- CPR Certified
- AED Certified
- Food Safety Certification, 2024
Awards
- Asset Protection Team Leader Award, 2023
- Asset Protection Top External Shortage Stopper Award, 2023
Languages
- Spanish
- English
Timeline
Alarm Dispatcher
ADT
06.2024 - Current
Asset Protection Team Leader
Target
08.2020 - 06.2024
Server/Head waiter
Outback Steakhouse
12.2018 - 08.2020
Manager
Forever 21
09.2016 - 11.2018
Bachelor’s of Science - Forensic Psychology, Criminology
Arizona State University
Associate of Science - Criminology
Santa Fe College