Guadalupe Herrera

• Coordinated communication between responding officers, dispatchers and other personnel on an ongoing basis.
• Answered emergency alarm calls from around the country and dispatched appropriate emergency services.

• Participated in outreach to provided support, crisis counseling, education and appropriate referrals in the northern Colorado region after the Flood of 2013.
• Assisted with quarterly and final program reporting
• Attended all FEMA-directed training programs.
• Completed all FEMA-related forms and applications for people in crisis.

• Implemented effective de-escalation techniques with clients.
• Planned and used effective interventions with clients.
• Visually monitored responses to mental illness or reactions to substance abuse medications.
• Read and interpreted treatment/care plan instructions and recommendations, operating and maintenance instructions, and procedural manuals.
  
• Taught and demonstrated life skills that assist clients in their recovery or movement toward increased independence.
• Effectively and positively communicated, both orally and in writing, with a wide range of individuals and constituencies, including under emotionally charged and stressful situations.
• Worked with diverse populations and was culturally sensitive.
• Performed tasks with a focus on exemplary customer service.- Maintained confidentiality.
• Provided crisis intervention services to clients in need of immediate mental health assistance.

Develop and maintain advanced record-keeping systems and procedures.

• Organize, prioritize, and manage multiple functions at the front desk in a timely manner.
• Communicate positively and effectively, both orally and in writing, with a wide range of individuals and constituencies.
• Perform advanced research, organize resources, and establish priorities related to the office setting.
• Record and transcribe meeting minutes.
• Coordinating probation/parole referrals for client services.
• Verification of Health First Colorado (Medicaid), Medicare and third-party insurance for billing purposes
• Perform tasks with a focus on scanning and updating client documents. Preparation of cash, credit cards for deposit.
• Managed office staff, delegating tasks and monitoring progress.
• Created and maintained filing systems for documents and records.