Quanita Webb
Chicago,IL
Summary
Motivated business professional bringing 3 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, and motivating.
Overview
12
12
years of professional experience
Work History
Alarm Dispatcher
Emergency24
Des Plaines, IL
08.2023 - 03.2024
- Maintained updated and detailed records of calls in physical and electronic databases.
- Monitored both live and recorded video surveillance footage.
- Multitasked to handle diverse customer needs in a high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
- Used police databases and computer systems to monitor, record, and communicate information to appropriate police personnel.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Recorded time, date, and location of incidents.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Worked flexible hours across night, weekend, and holiday shifts.
Lockbox Operator
PNC
Itasca , IL
07.2022 - 03.2024
- Processed confidential client payments and correspondence for retail and healthcare sectors
- Managed express and priority payments, ensuring accuracy to prevent errors and chargebacks
- Maintained operational efficiency above 110% with a quality score of 90%
- Rotated through various workstations to meet production demands effectively.
- Processed remittances and payments using the Opex Falcon system, ensuring accurate and timely data entry and batch processing while maintaining adherence to established procedures and deadlines
Operated on Opex Eagle Machine
Received and processed all lockbox deposits from various commercial customers, - Sorted, opened, and processed batches of work as required for this function.
Processed any corrections. - Assembled products according to changing daily work orders and specific customer needs.
Business Owner
IQ Cleaning Service
06.2022 - Current
- Managing daily operations, such as, scheduling, coordinating with customers, and handling changes or cancellations.
- Building customer relationships with conducting check-ins, personalized communication, and upselling services.
- Proficiency with cleaning equipment and techniques.
- Providing oversight and quality control.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Customer Support Specialist
Arise
Chicago, IL
07.2021 - 12.2023
- Assisted various customers on a daily basis and displayed a positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in a high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Customer relationship management: build rapport with customers, understand their needs, and strive to create a positive and memorable experience.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Managed time efficiently to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lockbox Operator
Robert Half/ BNY Mellon Bank
Chicago, IL
03.2022 - 07.2022
- Handled confidential client envelopes and batch registration processes
- Conducted data entry for KFI and KFI MICR, ensuring accurate check verification and routing
- Rotated among workstations to fulfill production needs promptly.
- Processes remittances and payments using the Opex Falcon system, ensuring accurate and timely data entry and batch processing while maintaining adherence to established procedures and deadlines
- Operated Opex Eagle Machine
- Received and processed all lockbox deposits from various commercial customers.
- Sorted, opened, and processed batches of work as required for this function.
- Processed any corrections.
Loan Processor
Enova International
Chicago, IL
03.2021 - 03.2022
- Customer Communication: Handled inbound and outbound calls from customers regarding their loan applications, verified details, and collected information.
- Customer Communication: handling inbound and outbound calls from customers regarding their loan applications, verifying details, and collecting information.
- Issue Resolution: resolved customer issues efficiently through phone, email, or fax.
- Data Management: Secured and meticulously updated customers' accounts with accurate information.
- Documentation: ensured completeness of information, processed loan requests, and obtained documentation relevant to the lending decision.
- Financial Analysis: calculated debt-to-income ratios, calculating the applicant's secured and unsecured debt, and reviewing paystubs to derive accurate income.
- KYC and CIP Compliance: validated all documentation to ensure strict adherence to Know Your Customer (KYC) and Customer Identification Program (CIP) policies and procedures.
Debt Collector
Van Ru Coroporation
Des Plaines, IL
03.2015 - 10.2015
- Maintained a high volume of calls and met productive group demands.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Worked in a call center environment, handling manual and automatically dialing outbound calls.
- Collected on delinquent accounts to reduce overdue balances.
- Successfully achieved the goal of 95% over two consecutive months
Credit and Debt Collections
Global Payments
Niles, IL
08.2013 - 01.2015
- Identifying and tracking outstanding debts by
monitored accounts receivable identified overdue accounts and tracked the status of outstanding debt - Contacted debtors via phone, email, or mail to discuss outstanding balances, payment options, and potential repayment plans.
- Negotiated payment plans and worked with debtors to establish realistic and achievable payment plans that facilitate debt repayment.
- Resolved and investigated customer disputes related to billing errors or outstanding balances.
- Compliance: ensured all collection activities adhere to relevant legal and company policies, including the Fair Debt Collection Practices Act (FDCPA).
- Located Debtors: utilized various methods, including skip tracing techniques, to locate debtors who have changed contact information
- Escalated complex cases: identified and escalated complex or high-risk accounts to appropriate personnel for further action
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Managed time efficiently to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed and maintained goal over 110% each month.
Education
Medical Billing and Coding - Health Administration
Lincoln Technical Institute
11.2006
Skills
- Lockbox Operation
- Loan Servicing
- Data Entry
- Quality Control
- Documentation Review
- Microsoft Office Suite
- Customer Service
- Strategic Planning
Timeline
Alarm Dispatcher
Emergency24
08.2023 - 03.2024
Lockbox Operator
PNC
07.2022 - 03.2024
Business Owner
IQ Cleaning Service
06.2022 - Current
Lockbox Operator
Robert Half/ BNY Mellon Bank
03.2022 - 07.2022
Customer Support Specialist
Arise
07.2021 - 12.2023
Loan Processor
Enova International
03.2021 - 03.2022
Debt Collector
Van Ru Coroporation
03.2015 - 10.2015
Credit and Debt Collections
Global Payments
08.2013 - 01.2015
Medical Billing and Coding - Health Administration
Lincoln Technical Institute
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