Elysia McGlasson

Mesa,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Optometric Technician

Tom Sowash OD & Associates

09.2022 - 12.2024

Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Managed administrative duties with phone reception, appointment scheduling and payment processing.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.

Billing Coordinator

Miner Corp

10.2021 - 03.2022

Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
Entered details into accounts and tracked payments.

Shift Lead Supervisor

Sweetz Cold Brew

01.2017 - 07.2020

Trained new employees and delegated daily tasks and responsibilities.
Enforced company policies and regulations with employees.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Promoted a positive work environment through open communication and effective conflict resolution strategies.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

High School Diploma -

Desert Ridge High School

05-2011

Skills

Appointment scheduling
Insurance billing
Payment collection
Paperwork management

Customer service
Active listening
Critical thinking

Timeline

Optometric Technician - Tom Sowash OD & Associates

09.2022 - 12.2024

Billing Coordinator - Miner Corp

10.2021 - 03.2022

Shift Lead Supervisor - Sweetz Cold Brew