Elyssa Billeci
Vallejo,CA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Sales & Events Representative
California Wine Tours
Napa, CA
02.2022 - Current
- Consistently met daily performance goals set by management team members.
- Greeted customers and responded to inquiries in a timely manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Participated in training sessions designed to improve overall job performance.
- Answered questions and resolved concerns for customer support.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Identified needs of customers promptly and efficiently.
- Answered customer inquiries promptly and professionally.
- Performed administrative tasks such as filing documents and updating records.
Shift Supervisor
MOD Pizza
Vallejo, CA
09.2020 - 02.2022
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Delegated tasks to employees and monitored activities and task completion.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Assigned tasks to team members based on their strengths and skill sets.
- Trained new employees on company policies and procedures.
- Utilized POS systems efficiently for order processing and inventory management.
- Collaborated with management to set performance goals and evaluate progress.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coached team members to increase productivity and reduce workplace accidents.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Educated customers about offerings, promotions and pricing to boost sales.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Director of Operations
Chick-fil-A
Vallejo, CA
03.2018 - 09.2020
- Managed day-to-day operations of a large staff in multiple departments.
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records relating to bookings, payments, deposits.
- Completed accurate financial transactions, including deposits and withdrawals.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
- Greeted customers, and provided friendly customer service.
- Provided customer service in a professional manner.
- Oversaw the handling of monthly bills, ensuring efficiency and accuracy.
- Resolved customer complaints promptly to ensure satisfaction and maintain loyalty.
- Managed marketing operations, ensuring alignment with organizational goals and objectives.
Education
Diploma - Administrative Medical Assistant
Blake Austin College
Vacaville, CA05-2016
High School Diploma -
Rodriguez High School
Fairfield06-2006
Skills
- Great time management
- Telephone etiquette
- Excellent customer service
- Attention to detail
- Task prioritization
- Excellent communication
- Quick learner
- Tech-savvy and computer literate
Timeline
Sales & Events Representative
California Wine Tours
02.2022 - Current
Shift Supervisor
MOD Pizza
09.2020 - 02.2022
Director of Operations
Chick-fil-A
03.2018 - 09.2020
Diploma - Administrative Medical Assistant
Blake Austin College
High School Diploma -
Rodriguez High School
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