Elyssa Holzer
Boca Raton,FL
Summary
Experienced senior manager with a background in real estate operations and hospitality. Demonstrated success in process optimization, promoting collaboration, and elevating client satisfaction. Proficient in event planning, ensuring flawless execution while surpassing customer expectations.
Overview
15
15
years of professional experience
Work History
Director of Operations
The Platt Group @ Compass
03.2023 - 10.2023
- Managed team of 18 agents ranked #1 large team in Boca Raton with $250+ million in annual sales
- Established and monitored KPIs to evaluate team and individual agent performance
- Streamlined and lead recruitment and training efforts, ensuring a skilled and motivated collaborative team experience
Senior Onboarding Specialist
Compass
03.2022 - 03.2023
- Created new scheduling process which increased team’s utilization by 146%
- Implemented group onboarding sessions, which saved team 320 hours per month
- Piloted and executed cross-functional projects to build relationships amongst regional teams
- Completed monthly reports for data analysis and team expansion
Onboarding Specialist
Compass
03.2021 - 03.2022
- Managed largest new agent onboardings, for highest-grossing agents in top 5 growth markets across the country
- Thrived in fast-paced environment during extreme height of increased business due to real estate boom
- Demonstrated a high level of expertise and dependability across all phases of processes
- Exceeded annual KPI’s for both customer and team results
Agent Experience Manager
Compass
08.2019 - 03.2021
- Executed all new agent and team member onboarding sessions for Palm Beach County
- Ensured all proper documentation and listings were transferred meticulously so agents’ business did not falter
- Led training sessions on technology platforms, to expand agent’s knowledge and increase their scope of business
Executive Assistant ~ VP Operations
Hyatt
10.2016 - 01.2018
- Prepared operating reports such as budget, statistical, and performance measures
- Analyzed customer experience, consumer insights and text analytics to improve guest satisfaction at property level
- Managed team calendars, project deadlines, and arranged detailed domestic and international travel
Events Planning Manager
Park Hyatt Chicago
02.2010 - 10.2016
- Ensured successful events for corporations, dignitaries, entertainment and VIP clients
- Managed $3 million in rooms and food & beverage revenue for an average of 75-100 groups annually
- Scored above 90% in “satisfaction with planning phase” on hotel’s guest survey from 2011 – 2015
- Participated in Service Team initiatives to improve guest satisfaction and overall employee engagement
Sales Coordinator
Park Hyatt Chicago
08.2009 - 02.2010
- Organized all group leads for three sales managers
- Executed sales proposals and contracts in a timely manner
- Processed group reservations, commissions, and expenses
In-Room Dining Order Taker
Park Hyatt Chicago
10.2008 - 08.2009
Education
Bachelor of Arts - Art History Major, Business Minor
Indiana University
Bloomington, IN05.2008
Accomplishments
Purpose Leader of the Year - 2016
Exemplary commitment with regards to Hyatt’s purpose
Finalist for Hyatt’s Global Leadership Award - 2016
One of 10 managers to be nominated from over 170 hotels who exemplifies leadership
Hy-Achiever - 2014 & 2015
Top performer within Hyatt’s North America’s Events team
Leader of the Year - 2013
Recognizes an individual who has demonstrated exceptional leadership qualities, achievements, and contributions
Timeline
Director of Operations
The Platt Group @ Compass
03.2023 - 10.2023
Senior Onboarding Specialist
Compass
03.2022 - 03.2023
Onboarding Specialist
Compass
03.2021 - 03.2022
Agent Experience Manager
Compass
08.2019 - 03.2021
Executive Assistant ~ VP Operations
Hyatt
10.2016 - 01.2018
Events Planning Manager
Park Hyatt Chicago
02.2010 - 10.2016
Sales Coordinator
Park Hyatt Chicago
08.2009 - 02.2010
In-Room Dining Order Taker
Park Hyatt Chicago
10.2008 - 08.2009
Bachelor of Arts - Art History Major, Business Minor
Indiana University
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