Summary
Overview
Work History
Education
Skills
Timeline
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ELYSSA KENNEDY

San Francisco,CA

Summary

Outgoing and personable with knack for creating memorable guest experiences. Possesses understanding of customer service principles and effective communication skills. Aiming to enhance guest satisfaction and streamline front-of-house operations.

Overview

3
3
years of professional experience

Work History

FRONT OF HOUSE LEAD

Stanford LIVE
07.2024 - Current
  • Acted as the Front of House (FOH) representative at Guest Services, providing venue and show information to patrons
  • Managed ADA seating and ticketing, making decisions on re-seating and resolving any ADA-related seating issues
  • Arrived early to assist the House Manager with event logistics and prepping the venue for gate opening
  • Ensured staff completed sign-out procedures and managed the organization of staff supplies
  • Performed additional duties as assigned by supervisor

FRONT OF HOUSE ASSOCIATE

Stanford LIVE
05.2024 - 07.2024
  • Greeted guests and answered questions regarding events and venue
  • Checked tickets and assisted with seating arrangements at Bing Concert Hall and Frost Amphitheater
  • Monitored crowd flow during events and identified any potential safety hazards
  • Maintained a professional demeanor while interacting with guests and staff members alike

FRONT OF HOUSE TEAM

Stern Grove Festival Association
05.2024 - 08.2024
  • Responsible for the general setup and breakdown of venue equipment
  • Oversaw aisle crowd control during events, identifying and addressing potential safety concerns
  • Welcomed guests and provided information about events and the venue
  • Seasonal Summer Position

PRE-COMPETITIVE SWIM COACH

Palo Alto Stanford Aquatics
05.2022 - 08.2023
  • Developed age-appropriate lesson plans based on each swimmer's abilities to prepare them for competition
  • Conducted stroke analysis, technique improvement, and skill development lessons
  • Encouraged students to perform at their personal best using positive reinforcement, while making swimming fun
  • Communicated effectively with parents about their child's progress

Education

Bachelor of Arts - Broadcast and Electronic Communication Arts

San Francisco State University
San Francisco, CA
12-2026

High School Diploma -

Middle College Program - Foothill College
Los Altos Hills, CA
06.2023

Skills

  • Interpersonal Skills
  • Effective Communication
  • Multitasking
  • Problem-Solving Abilities
  • Adaptability and Flexibility
  • Strong Work Ethic
  • Team Management

Timeline

FRONT OF HOUSE LEAD

Stanford LIVE
07.2024 - Current

FRONT OF HOUSE ASSOCIATE

Stanford LIVE
05.2024 - 07.2024

FRONT OF HOUSE TEAM

Stern Grove Festival Association
05.2024 - 08.2024

PRE-COMPETITIVE SWIM COACH

Palo Alto Stanford Aquatics
05.2022 - 08.2023

Bachelor of Arts - Broadcast and Electronic Communication Arts

San Francisco State University

High School Diploma -

Middle College Program - Foothill College

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ELYSSA KENNEDY