Elyssa Koster
Boring,OR
Summary
Detail-oriented Digital Banking QA Analyst with experience in defect identification, documentation and reporting. Focuses on advocating for member's needs and creating an intuitive Digital Banking experience. Proficient in writing test cases and scripts, as well as job aids and procedures.
Overview
18
18
years of professional experience
Work History
Digital Banking QA Analyst
Unitus Community Credit Union
11.2019 - Current
- Developing and maintaining test plans, cases, scripts, and data for online banking testing.
- Utilizes our online platform vendor tools such as JIRA, Midas,and Idea Exchange to track issues reported and enhance our member experience.
- Completes functional, regression, and system testing for our releases, as well as testing for projects and bug fixes.
- Communicates effectively, both verbally and written, with internal members and stakeholders at all levels.
- Reviews and analyzes member feedback to identify areas of improvement (i.e. Member surveys & monthly DB feedback group)
- Assists in creation of job aids and procedures for Digital Banking processes and protocols.
- Cross-collaboration with internal departments to assist with projects that involve Digital Banking.
- Completion of monthly user profile deletion due to inactivity; this is a cost saving and fraud prevention process.
Business Technology Analyst
U.S. Bank
01.2017 - 10.2019
- Worked with development team to enhance and test systems and applications.
- Collaborated with project members to identify and quickly address issues.
- Researched and corrected or escalated project problems.
- Completed monthly reconciliation report for various vendor and system access.
- Worked with business line to resolve system access or application issues, improve operations, and provide excellent customer service.
- Maintained vendor relationships and system administration for the collection and operation departments.
Lead collection agent
U.S. Bank
01.2010 - 01.2017
- Created and maintained procedures.
- Managed and pulled reports for delinquency.
- Performed UAT testing for various system releases, updates, and enhancements.
- Organized training material for new hires.
- Updates statistical metrics for the team.
- Graduated from the ‘Developing Leaders’ program for U.S Bank.
Barista
Starbucks
01.2006 - 01.2010
- Self-sufficient team lead opener/closer.
- Created organizational charts for shift duties and procedures.
- Managed spreadsheets for employee tip disbursements and till logs.
Education
Dental Assisting Certification -
Concorde Career College
01.2009
Business Classes -
Mt Hood Community College
12.2007
Parkrose High School
01.2006
Skills
- Microsoft Office
- Self-sufficient
- Multi-tasking
- Procedures & Job Aids
- Monthly Reporting
- Detail Oriented
- UAT Testing
- Organizational Skills
- Test Matrices
- Vendor Relationships
Timeline
Digital Banking QA Analyst
Unitus Community Credit Union
11.2019 - Current
Business Technology Analyst
U.S. Bank
01.2017 - 10.2019
Lead collection agent
U.S. Bank
01.2010 - 01.2017
Barista
Starbucks
01.2006 - 01.2010
Dental Assisting Certification -
Concorde Career College
Business Classes -
Mt Hood Community College
Parkrose High School
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