Elyssa Malicki
Punta Gorda
Summary
Adept at managing high-volume customer interactions with patience and empathy, I excelled in roles at Walmart and Pizza Hut, enhancing customer satisfaction and loyalty. Skilled in cash handling and complaint resolution, my professional demeanor and customer service expertise consistently contributed to positive guest experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
11.2022 - 01.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Dispensed orders to customers at certain time pick-up
- Packaged orders for delivery
Server
Hurricanes Grill and Wings
10.2021 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
CSR
Pizza Hut
02.2020 - 09.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Martin County High School
Stuart, FL05-2022
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Online Personal Shopper
Walmart
11.2022 - 01.2025
Server
Hurricanes Grill and Wings
10.2021 - 10.2022
CSR
Pizza Hut
02.2020 - 09.2021
High School Diploma -
Martin County High School
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