Elyssa Matos
Chicago,IL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Dunkin Donuts
05.2024 - Current
- Supervised daily operations of high-volume Dunkin' Donuts store, overseeing team and ensuring smooth service delivery
- Managed inventory control, ordering supplies, and ensuring stock levels met demand while minimizing waste
- Trained, mentored, and motivated staff, improving team performance and customer satisfaction
- Developed schedules, managed labor costs, and ensured adherence to company policies and procedures
- Handled customer complaints and inquiries, resolving issues promptly to maintain high levels of customer satisfaction
- Ensured compliance with health, safety, and sanitation standards, passing all inspections with zero violations
- Increased sales by 30% through upselling strategies and effective promotions
- Maintained accurate financial records, including cash handling, deposit preparation, and reconciliation
- Implemented cost-saving initiatives, resulting in reduction of operational expenses by 10%
Area/Supervisor/Manager
Ross Dress for Less
02.2022 - 05.2024
- Conducted store resets to optimize layout and presentation of merchandise, enhancing customer experience and increasing sales potential
- Managed cash and check deposits, ensuring accuracy and compliance with financial protocols
- Coordinated cash ordering process to maintain adequate funds for daily operations and transactions
- Held key holder responsibilities, demonstrating trustworthiness and reliability in securing store premises
- Oversaw intake of new stock, including inventory management and organization
- Accountable for daily business activities, including but not limited to sales monitoring, staff supervision, and customer service
Front End Associate
Roeser’s Bakery
08.2018 - 10.2021
- Processed cash and credit card transactions with accuracy and efficiency, ensuring seamless customer transactions
- Managed phone and in-person bakery orders, providing excellent customer service and fulfilling orders promptly
- Maintained cleanliness standards in the bakery area, adhering to sanitation protocols and ensuring a hygienic environment for food preparation
- Utilized cake decorating skills to create visually appealing and customized cakes, meeting customer preferences and specifications
Teller
JPMorgan Chase & Co
12.2015 - 09.2018
- Provided exceptional customer service, addressing inquiries and resolving issues to ensure customer satisfaction
- Managed cash and check deposits, maintaining accuracy and security in financial transactions
- Uphold cleanliness standards, including regular cleaning and sanitation of work areas to ensure a hygienic environment
- Responsible for stocking office supplies, ensuring availability of necessary items for smooth operations
Education
High School -
Lane Technical High School
Chicago, IL06.2008
Skills
- Retail Sales
- Strategic Planning
- Cake Decorating
- Recruiting
- Operations Management
- Profit & Loss
- Cash handling
- Leadership
- Customer service
Certification
Food Handler Certification
Timeline
Manager
Dunkin Donuts
05.2024 - Current
Area/Supervisor/Manager
Ross Dress for Less
02.2022 - 05.2024
Front End Associate
Roeser’s Bakery
08.2018 - 10.2021
Teller
JPMorgan Chase & Co
12.2015 - 09.2018
Food Handler Certification
High School -
Lane Technical High School
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