Elyssa Pico
Lake Jackson,Texas
Summary
Experienced banking professional transitioning into payroll administration, bringing strong financial, analytical, and customer service skills. Proven ability to handle confidential information, process transactions accurately, reconcile accounts, and meet strict deadlines in fast-paced environments. Detail-oriented and dependable with a strong understanding of financial operations, compliance, and data management, seeking to contribute to efficient and accurate payroll processing.
Overview
3
3
years of professional experience
Work History
Branch Banker
PNC Bank
Lake Jackson, TX
05.2025 - Current
- Managed daily banking operations, ensuring compliance with regulations and policies.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Facilitated loan applications, guiding clients through documentation and approval processes.
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
Senior Personal Banker
First Convenience Bank
Lake Jackson, TX
01.2024 - 04.2025
- Receive cash and checks for deposit, verify amounts, and look for check endorsements
- Resolved customer questions or issues with a compassionate, empathetic, and personable approach.
- Verifies and balances cash daily.
- Sell and prepare money orders, cashiers checks, bank-to-bank wires, savings bonds, travelers' checks and certificates of deposit
Assistant Manager/ Customer Service Call Center Representative
Toby's Pet Services
Lake Jackson, Texas
03.2023 - 01.2024
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Created reports on sales trends, inventory levels, and financial data.
- Updated customer accounts, addresses and contract information within call management databases.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Associate of Applied Science - Accounting Specialty
Brazosport College
Lake Jackson, TX12-2026
High School Equivalency - undefined
Brazosport College
Lake Jackson, TX03-2019
Skills
- Customer Service
- Phone Etiquette
- Managing Calendars
- Spreadsheet
- Strong organizational skills
- Financial planning
- Problem-solving
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Branch Banker
PNC Bank
05.2025 - Current
Senior Personal Banker
First Convenience Bank
01.2024 - 04.2025
Assistant Manager/ Customer Service Call Center Representative
Toby's Pet Services
03.2023 - 01.2024
High School Equivalency - undefined
Brazosport College
Associate of Applied Science - Accounting Specialty
Brazosport College