Elyssa Corrine Edwards, LVT
Dallas,Tx
Summary
Experienced and passionate professional with over 20 years of expertise in managing operations within patient-centric veterinary clinics. Proven track record in effectively overseeing human resources, budgeting, supply management, and patient services. Skilled in developing and leading productive and efficient office staff, contributing to the success of high-volume veterinary practices through exceptional customer service.
Overview
18
18
years of professional experience
Work History
Practice Manager
City Vet - Cedar Hill
11.2022 - Current
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Supervised team of 20 to 24 office personnel.
Assistant Practice Manager
City Vet - Cedar Hill
05.2022 - 11.2022
- Developed close working relationships with front office and back office staff.
- Helped address and remedy all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assisted with regulatory issues such as compliance.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ordered all office supplies and kept check on inventory levels.
- Trained newly hired team members on office procedures and computer system.
- Organized weekly and weekend work schedules for Technicians.
Lead Veterinary Technician
Central Animal Clinic
02.2007 - 04.2022
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Answered owner animal health questions and advised on best care practices.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Aided veterinary surgeon with anywhere from 2 to 6 routine and non-routine surgeries and procedures a day for cats and dogs.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Education
Associate of Science - Veterinary Technology
Cedar Valley College
Lancaster, TX2018
Small Animal Veterinary Assistant - Veterinary Technology
Cedar Valley College
Lancaster, TX2016
Skills
- Policies & protocols
- Time Management
- Customer care
- Organization
- Facility maintenance
- Electronic Health Records
- Workflow Management
- Employee Work Scheduling
- Workplace Safety
- Employee Training
- Recruitment and hiring
- Staff Evaluation
Accomplishments
Phi Theta Kappa - National Honor Society, 2016-2018
2018 All-State Academic Team
Timeline
Practice Manager
City Vet - Cedar Hill
11.2022 - Current
Assistant Practice Manager
City Vet - Cedar Hill
05.2022 - 11.2022
Lead Veterinary Technician
Central Animal Clinic
02.2007 - 04.2022
Associate of Science - Veterinary Technology
Cedar Valley College
Small Animal Veterinary Assistant - Veterinary Technology
Cedar Valley College
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