Elyssia Gonzales
Vernon,TX
Summary
Accomplished professional with a proven track record in financial and emergency response roles, notably at Herring Bank. Expert in cash handling and asset management, coupled with exceptional stress tolerance, ensured top-notch customer service and operational efficiency. Excelled in fast-paced environments, significantly enhancing customer relationship management and safety protocols.
Overview
2
2
years of professional experience
Work History
Bank Teller
Herring Bank
03.2024 - Current
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Removed mutilated currency from circulation.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Reconciled cash drawer and resolved discrepancies.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Turned in excess cash to maintain drawer security.
- Provided customer records, account statements and copies of checks.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Psychiatric Nursing Assistant
North Texas State Hospital
12.2023 - 02.2024
- Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
- Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
- Worked with [Type] patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Supervised safety, behavior and [Type] actions during scheduled and emergency trips off campus.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
911 Dispatcher
Vernon Police Department
11.2022 - 11.2023
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Cosmetology Certificate/License - Cosmetology
Vernon College
Vernon, TX08.2021
Skills
- Cash counting
- Asset Management
- Money Handling
- Financial software
- Customer Relationship Management
- Data inputting
- Customer Needs Assessment
- Currency packaging
- Financial Transactions
- Deposit and withdrawal management
- Stress Tolerance
- Teller Support
Timeline
Bank Teller
Herring Bank
03.2024 - Current
Psychiatric Nursing Assistant
North Texas State Hospital
12.2023 - 02.2024
911 Dispatcher
Vernon Police Department
11.2022 - 11.2023
Cosmetology Certificate/License - Cosmetology
Vernon College
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