Elyssia Williamson
Allen,TX
Summary
At Castle Group USA, leveraged strong customer service and Microsoft Office skills to enhance resident satisfaction and streamline operations. My proactive approach in facilitating access to amenities and resolving concerns significantly improved community engagement. Skilled in resident relations and staff communication, I effectively coordinated with maintenance teams, ensuring efficient problem resolution and fostering a welcoming atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Resident Service Associate
Castle Group USA
06.2023 - Current
- Facilitated access to available resources provided by the community''s amenities such as fitness centers or business hubs, ensuring all residents were aware of offerings that could benefit them personally.
- Enhanced resident satisfaction by promptly addressing and resolving concerns and complaints.
- Maintained accurate records of resident information using property management software systems for easy accessibility by staff members as needed.
- Established a welcoming atmosphere for residents through friendly interactions and prompt assistance.
- Collaborated with maintenance teams to coordinate repairs quickly, minimizing disruptions to residents'' daily lives.
- Provided backup support for front desk operations during periods of increased workload or staff absences, ensuring seamless continuation of daily tasks.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Education
High School Diploma -
Millard South High School
Omaha, NE05.2023
Skills
- Strong Customer Service
- Resident support
- Resident relations
- Strong Organization
- Microsoft Office
- Active Listening
- Call Answering and Routing
- Staff Communication
- Resident support
- De-Escalation Techniques
Timeline
Resident Service Associate
Castle Group USA
06.2023 - Current
High School Diploma -
Millard South High School
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