Elyzabeth Morales-Ramirez
Las Vegas,NV
Summary
Efficient management with proven track record in streamlining office operations and enhancing productivity. Successfully managed administrative tasks, ensuring smooth workflow and timely completion of projects. Demonstrated expertise in scheduling, correspondence, and document management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Administrative Specialist
Boys & Girls Club of Southern Nevada
02.2024 - Current
- Managed approximately30 incoming phone calls, directs inquiries, and took detailed messages for staff and management
- Maintained accurate records of club members, staff, and daily operations
- Assisted with scheduling, clerical support, and event coordination
- Ensured compliance with club policies, confidentiality standards, and safety regulations
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
Business Operations Specialist
Brazilian Pavers
08.2022 - 01.2024
- Supported client's operational and financial reports to determine appropriate services, customer solutions, and plan/forecast outcomes for a 260-employee company
- Creating and managing various long-term business plans/projects of up to 16 months and communicating company vision, objectives, and motives
- Worked with a team of 4 and analyzed key aspects of a business to evaluate factors of expenses and profits and summarized them into quarterly presentations
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
Lead Bilingual Customer Service Representative
Mountain America Credit Union
03.2021 - 08.2022
- Actively participating in interviewing, onboarding, training, and managing enrollment advisors
- Responsible for reviewing candidates in the Talent Acquisition System daily and passing successful candidates through to hiring
- Handled 90+ calls daily, with duties including signing up new members, retrieving member data, and presenting relevant products information
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided language translation services for customer service inquiries.
Education
Bachelor of Science - Forensic Accounting
Southern New Hampshire University
Manchester, NH05.2025
Skills
- Reception Management
- Customer Relations Management
- Proficient Written Communication
- Administrative Operations Management
- Correspondence Organization
- Comprehensive Document Oversight
- Financial Record Maintenance
Certification
Excel Skills for Business
Languages
Spanish
Native or Bilingual
Timeline
Lead Administrative Specialist
Boys & Girls Club of Southern Nevada
02.2024 - Current
Business Operations Specialist
Brazilian Pavers
08.2022 - 01.2024
Lead Bilingual Customer Service Representative
Mountain America Credit Union
03.2021 - 08.2022
Bachelor of Science - Forensic Accounting
Southern New Hampshire University
Similar Profiles
EMILY PERRYMANEMILY PERRYMAN
Operations Manager at Boys & Girls Club of Southern NevadaOperations Manager at Boys & Girls Club of Southern Nevada
Adrian Real PlanasAdrian Real Planas
IT Technician Extern at Boys and Girls Club of Southern NevadaIT Technician Extern at Boys and Girls Club of Southern Nevada
Angelina HolguinAngelina Holguin
Education & Leadership Specialist at Boys and Girls Clubs of Southern NevadaEducation & Leadership Specialist at Boys and Girls Clubs of Southern Nevada