Elza Contreras-Arvizu
Dallas,TX
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Texas Oncology Cancer Center
2024.04 - Current
- Coordinated patient scheduling, ensuring timely appointments and efficient use of resources.
- Assisted patients in navigating insurance processes, enhancing access to care services.
- Communicated with healthcare teams to relay patient information and streamline care delivery.
- Managed patient intake procedures, improving workflow and reducing wait times.
- Monitored follow-up appointments and treatments, ensuring adherence to care protocols and timelines.
Sales Associate
Anthropologie
2021.12 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed sales transactions accurately and efficiently, ensuring customer satisfaction.
- Maintained product displays and merchandising standards, promoting brand visibility.
- Collaborated with team members to achieve store sales goals and targets.
- Trained new sales associates on store policies and procedures for optimal performance.
Patient Coordinator
Apple Home Care Medical Supply
2014.08 - 2021.06
- Verified insurance eligibility and benefits for patients, ensuring accurate and timely processing of claims.
- Collaborated with healthcare providers to obtain necessary documentation for insurance approvals.
- Utilized electronic health record systems to streamline verification processes and improve accuracy.
- Trained new staff on insurance verification protocols and best practices to enhance team performance.
Education
Brookhaven College
Dallas, Texas, TXHigh School Diploma -
Thomas Jefferson High School
Dallas, TX2009-05
Skills
- Bilingual fluency
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Critical thinking skills
- Insurance coverage verification
- Data entry and review
- Coverage and authorizations
- Coordination and scheduling
- Customer service
- Teamwork and collaboration
- Listening skills
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Texas Oncology Cancer Center
2024.04 - Current
Sales Associate
Anthropologie
2021.12 - Current
Patient Coordinator
Apple Home Care Medical Supply
2014.08 - 2021.06
Brookhaven College
High School Diploma -
Thomas Jefferson High School