Maria Razo
Las Vegas
Summary
Detail-oriented professional in patient coordination, skilled in managing schedules and assisting patients with inquiries. Committed to delivering exceptional customer service and ensuring smooth administrative processes.
Overview
11
11
years of professional experience
Work History
Associate Patient Care Coordinator
Optum
Las Vegas
12.2024 - Current
- Managed patient appointments, ensuring efficient scheduling and rescheduling.
- Coordinated patient appointments and managed schedules efficiently.
- Assisted patients with insurance inquiries and verification processes.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Reported liabilities and risk management concerns to supervisor for review.
Medical Assistant
Forte Family Practice
Las Vegas
04.2023 - 12.2024
- Assisted healthcare providers during patient examinations and procedures.
- Assisted back office patient processes to reduce office wait times.
- Documented notes during patient visits.
- Sanitized medical equipment according to established procedures and standards.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Supported administrative staff by processing payments.
Inbobound
Amazon
Las Vegas
10.2021 - 04.2023
- Executed daily tasks with precision to ensure smooth operations.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Assistant
New Horizon Primary Care
Las Vegas
02.2019 - 09.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted initial patient assessments and collected vital signs promptly.
- Assisted healthcare providers during patient examinations and procedures.
- Managed patient scheduling and coordinated office appointments efficiently.
- Maintained accurate electronic health records for patient documentation.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Cashier
Tacos & Miches
Las Vegas
07.2015 - 04.2019
- Processed customer transactions efficiently and accurately.
- Managed cash register and handled daily cash discrepancies.
- Trained new cashiers on operating procedures and customer service skills.
- Collaborated with team members to ensure smooth service flow.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Desert Pines
Las Vegas, NV08-2024
Skills
- Patient coordination
- Patient intake
- Insurance verification
- Electronic health records
- Appointment scheduling
- Risk management
- Bilingual fluency
- Patient advocacy
Languages
English
Professional
Spanish
Professional
Timeline
Associate Patient Care Coordinator
Optum
12.2024 - Current
Medical Assistant
Forte Family Practice
04.2023 - 12.2024
Inbobound
Amazon
10.2021 - 04.2023
Medical Assistant
New Horizon Primary Care
02.2019 - 09.2021
Cashier
Tacos & Miches
07.2015 - 04.2019
High School Diploma -
Desert Pines