Demetrice Smith
St. Petersburg,FL
Summary
Compassionate Associate Patient Care Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical billing, and electronic health records management. Excel in communication, empathy, and problem-solving, ensuring exceptional support to both healthcare teams and patients.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Associate Patient Care Coordinator
Optum
St. Petersburg, FL
09.2014 - Current
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Assisted patients with insurance verification and benefit inquiries effectively.
- Communicated with medical staff to ensure accurate patient information and follow-up care.
- Processed patient records using electronic health record systems efficiently.
- Supported the administrative team with documentation and office organization tasks.
- Addressed patient concerns promptly, ensuring a positive healthcare interaction experience.
- Collaborated with interdisciplinary teams to enhance patient experience and care quality.
- Facilitated communication between healthcare providers and patients via telephone or email.
- Performed administrative duties such as filing paperwork, preparing reports, and ordering supplies.
- Assisted with scheduling patient appointments, verifying insurance coverage and obtaining authorizations.
- Answered incoming phone calls from patients and provided information regarding services offered by the clinic.
- Coordinated care between multiple providers, including physicians, specialists, pharmacists and other healthcare professionals.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Participated in meetings with clinical staff members to discuss current trends in patient care coordination practices.
- Processed patient intake information and updated medical records prior to treatment.
- Provided administrative support for patient care staff.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Demonstrated flexibility during changes to patient care practice.
- Received and routed care team messages and documents to appropriate staff.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Medical Assistant /Medical Receptionist
Gulfcoast Ob/Gyn
St. Petersburg
09.2009 - 07.2014
- Assisted physicians with patient examinations and medical procedures.
- Collected and documented patient medical histories accurately.
- Coordinated lab tests and communicated results to patients promptly.
- Provided education to patients on medication usage and care instructions.
- Maintained inventory of medical supplies and equipment for daily operations.
- Ensured compliance with safety protocols in the healthcare setting.
- Supported administrative tasks such as filing and record-keeping diligently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with completing necessary medical forms accurately.
- Maintained electronic health records for confidentiality and compliance.
Education
Medical Assistant Program
Ultimate Medical Academy
Clearwater, FL 04.2008 - 04.2009
Skills
- Electronic health records
- Insurance verification
- Appointment scheduling
- Patient communication
- Care coordination
- Medical documentation
- Office management
- Patient education
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Policy adherence
- Office administration
- Strong empathy
- Critical thinking skills
- Payment collection
- Medical data collection
- Verbal and written communication
- Medical terminology
- Patient registration
- Switchboard operation
- Customer service
- Scheduling
- Patient documentation
Timeline
Associate Patient Care Coordinator
Optum
09.2014 - Current
Medical Assistant /Medical Receptionist
Gulfcoast Ob/Gyn
09.2009 - 07.2014
Medical Assistant Program
Ultimate Medical Academy
04.2008 - 04.2009