Elza Varghese

Staff Management.

• Supervising front staff and training new staff regarding register operations, customer service etc.
• Managing front staff schedules.
• Evaluate staff performance and provide feedback.

Operational Management

• Does proper cash handling including balancing cash registers and hand out to the manager.
• Monitor inventory levels.
• Resolve customer complaints.
• Make sure the team performs smoothly during store hours.

• Onboarding Process.
• Addressing employee concerns, resolving disputes and maintain good employee relations.
• Assisting employees with their benefits enrollment.
• Maintain employee records such as personnel files, performance reviews etc.
• Handle administrative task such as schedule appointments, meetings or making travel arrangment etc when necessary.
• Maitain filing systems in an organized manner.
• Manage office supplies.
• Send expense reports to finance department.
• Generate invoices and send it to the clients.

Customer Service

• Greeting customers.
• Accurately recording customer orders.
• Providing information regarding menu and store policies.
• Addressed customer needs and made product recommendations to increase sales.
• Built positive relationships with customers.
• Encouraged customers to make additional purchases by highlighting current deals.
• Resolved customer complaints quickly to maintain customer satisfaction.

Financial Tasks

• Using POS systems to place orders, process payments and generate receipts.
• Handling cash and credit card transactions.
• Make sure cash drawers are balanced at the beginning and end of the shift.

Additional Tasks

• Maintain cashier and service station clean and organized.
• Worked flexible schedule as required.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Assisted other staff.
• Trained new cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.