Elza Zarandia
Miami,Florida
Summary
Seasoned restaurant manager with experience in marketing, operations, and guest experience.Enthusiastic leader with strong organizational skills and multi- tasking abilities. Proven history ofleading winning teams to deliver exceptional service. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
Work History
POOL & BEACH GENERAL MANAGER
W Hotel
Miami Beach, FL
10.2023 - Current
- Oversee of Pool and Beach department, ensuring high standards of safety, cleanliness, and guest satisfaction
- Lead and manage a team of over 50 plus staff members, including scheduling, training, and performance evaluations
- Train staff to meet Forbes standards, ensuring the highest levels of service and quality
- Handle guest inquiries, complaints, and feedback, maintaining a high level of customer service
- Handle payroll, ensuring accurate and timely compensation for all staff members
- Plan and host events accommodating over 700 guests, coordinating logistics and ensuring seamless execution
- Collaborate closely with chefs to develop innovative, client-focused menus tailored to client preferences, ensuring alignment with market trends and profitability
POOL GENERAL MANAGER
The Standard Hotel
Miami Beach, FL
10.2021 - 09.2023
- Oversee the daily operations of the Café, Pool and Kitchen departments
- Conduct daily, weekly, and monthly duties to include scheduling, recruiting, hiring, payroll, and ordering of pool supplies
- Supervise a team of 40+ comprised of pool attendants, bussers, servers, bartenders, drink and food runners and hosts
- Successfully coordinated large-scale events, banquets, and catering services, ensuring seamless execution and high-quality service delivery
- Oversaw payroll processes for the entire F&B department
- Manage the boat docking operations for guests visiting the sea
- Create the poolside cabana program, including pricing and inventory
- Cultivated strong relationships with vendors and suppliers to negotiate favorable terms, enhance product offerings
F&B OPERATION MANAGER
Baia Beach Club - Mondrian Hotel
Miami Beach, FL
05.2019 - 09.2021
- Oversaw front and back of the house restaurant operations, representative of $1.3M in F&B monthly revenue
- Ensured customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Met health code compliance and sanitation standards
- Evaluated staff and provide feedback for improvement
- Placed orders of goods, kitchen supplies, and cleaning products
- Sought ways to cut expenses and decrease operational costs
- Trained new employees and provide ongoing training for all staff
- Orchestrated events creating social media buzz and excellent reviews
- Created detailed F&B operational reports on a weekly and monthly basis
GENERAL MANAGER
The Playwright Irish Pub
Miami Beach, FL
08.2007 - 03.2019
- Responsible for business development, budgeting & forecasting, cost control and operational management
- Supervised operations with a focus on maximizing profitability
- Worked directly with distributors and suppliers on marketing strategies
Education
Certificate - Fundamental Accounting
Miami Dade College
01.2020
BA - Finance
Georgia State University
Tbilisi, Republic of Georgia01.1998
Food and Beverage Management
Cornell University
Skills
- Leadership and Team Development
- Time Management and Organization
- Guest Experience Excellence
- Inventory and Supplier Management
- Staff Recruitment and Retention
- Event Planning and Execution
- Menu Development and Optimization
Timeline
POOL & BEACH GENERAL MANAGER
W Hotel
10.2023 - Current
POOL GENERAL MANAGER
The Standard Hotel
10.2021 - 09.2023
F&B OPERATION MANAGER
Baia Beach Club - Mondrian Hotel
05.2019 - 09.2021
GENERAL MANAGER
The Playwright Irish Pub
08.2007 - 03.2019
Certificate - Fundamental Accounting
Miami Dade College
BA - Finance
Georgia State University
Food and Beverage Management
Cornell University
Similar Profiles
Wenze (Ryan) SongWenze (Ryan) Song
Room Attendant at W HotelRoom Attendant at W Hotel
Howard BartonHoward Barton
Tourant Cook /Sous Chef at W HotelTourant Cook /Sous Chef at W Hotel
Halle Ri'ChardHalle Ri'Chard
Lead Barista/Maitre D' at W HotelLead Barista/Maitre D' at W Hotel