Em Fickhesen
Buffalo,NY
Overview
7
7
years of professional experience
Work History
Team Member
At Home
3151 Sheridan Dr
08.2025 - 01.2026
- was main seasonal cashier which includes handling money, POS bagging, wrapping fragiles, , running credit/debit transactions, returns, and exchanges
- tax exempt, credit card members, processing online pick ups
- encouraging and tracking sign ups to the rewards program and store credit card
- retagging and labeling items
- putting away go backs/returns, rearranging, straightening isles, and putting out products and displays
- unboxing and processing items from the truck , cleaning up after all the items have been processed
- excellent customer services skills, will often receive compliments for my authenticity, patience, earnest and detailed communication.
- lifting over 50lbs, large furniture that required team lifting and frequently carrying, going up and down ladders up to 8 steps, moving and putting in heavy shelves
- using compactor and garbage disposal
- long hours, up to 11/12 hour for overtime shifts
Salesperson
Kissed by the Sun
Tent Pop Up/traveling
01.2019 - 12.2025
- one-on-one direct sales , describing products in detail and sampling
- frequently cleaning station in between transactions
- cashing card and cash sales with Shopify POS system
- handling many customers with frequent passers and being able to decipher from body language who is more likely to purchase and sample products
- being able to multitask faced paced crowded environments (some examples: Allentown art festival or the County Fair)
- complying with FDA and local food safety regulations, sanitizing station and temping cooked samples
- moving and lifting over 50lbs , of displays, tents, and products.
- long hours
Associate Manager
Buffalo Artisan Food Traders
Buffalo, NY
01.2024 - 07.2025
- processing and packaging delivery orders
- cashier which includes operating POS, handling cash, running credit/debit cards, individually searching items
- inventory and website management through Shopify, customizing taking photos of and adding products online
- cleaning and upkeep backroom, bathroom ,production facility, and main shop
- making tags for items and putting them out on shelves
Team Member
Ted's Hot Dogs
2312 Sheridan Dr,
09.2023 - 12.2024
- food prep such as mixing homemade chili, preparing certain ingredients, and putting them into allotted containers and into the walk in cooler, and restocking front fridge
- working on the line as the cashier running multiple orders at once, making milkshakes , cashing , running cards on POS, and cleaning my station intermittently
- cleaning out the grill and cleaning the floor during closing shifts and preparing during morning shifts which i predominantly worked one or the other
Team Member
Bocce Club Pizzeria
4174 Bailey Ave
01.2021 - 08.2023
- food preparation such as cutting and handling ingredients from the backroom , putting into allotted containers in the walk in cooler to restock the main pizza station
- phone customer service skills, taking orders though the phone and putting down
- taking out garbage and recycling frequently throughout day
- cleaning station frequently as sauce and decorating pizzas is exceptionally messy
- cleaning dishes and trays including washes such as burnt ingredients on bottom of pots and pans and scrapping out char from old pizza trays
Education
High School Diploma -
Amherst
4301 Main StSkills
- exceptional customer service
- multitasking and working under pressure
- efficient and quick on feet
- years of experience
- quick learner
- goes above and beyond with my work no matter what
Timeline
Team Member
At Home
08.2025 - 01.2026
Associate Manager
Buffalo Artisan Food Traders
01.2024 - 07.2025
Team Member
Ted's Hot Dogs
09.2023 - 12.2024
Team Member
Bocce Club Pizzeria
01.2021 - 08.2023
Salesperson
Kissed by the Sun
01.2019 - 12.2025
High School Diploma -
Amherst