Ema Smith
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Philanthropy Associate
San Diego Zoo Global
10.2020 - 07.2024
- Recommends and implements policies, procedures and guidelines
- Provides support for direct marketing strategies as needed
- Participates in planning and execution of processes and procedures
- Streamlines efficiencies throughout the department as needed
- Conducts quality assurance testing
- Generates daily, weekly, monthly, quarterly and annual statistical reports
- Oversees day-to-day integrity of database and database procedures
- Inputs data
- Conducts weekly and monthly audits
- Identifies and eliminates duplicate records
- Archives records and maintains user security settings
- Implements quality control mechanisms
- Manages data acquisitions such as direct marketing lists.
Reservation Sales Representative
San Diego Zoo Global
02.2019 - 10.2020
- Selling and providing information about tickets, tours and programs
- Selling and providing information about memberships, yearly passes, magazine subscriptions and associated event
- Responding to Customer Service inquiries
- Processing payments and refunds
- Maintaining reservation and membership records, as well as tours
- Conducts special projects as assignments.
Salon Manager
iTAN Sun Spray Spa
10.2017 - 04.2019
- Scheduling
- Handling customer complaints
- Bookkeeping
- Placing orders
- Setting monthly and daily goals
- Generating monthly reports
- Interview potential consultants.
Salon Consultant
iTAN Sun Spray Spa
10.2016 - 10.2017
- Cash handling
- Working with a team to achieve goals
- Clean and maintain salon
- Customer service.
Beauty Advisor
Macys
04.2014 - 10.2016
- Cash handling
- Working with a team to achieve goals
- Organize events
- Customer service.
Study abroad research
School for Field Studies
05.2015 - 08.2015
- Studied rainforest flora and fauna
- Researched Yellow-bellied gliders and their habitats
- Planted native tree species such as Manuka, Rimu and Kauri
- Learned field techniques.
Education
B.S Environmental Science -
Point Loma Nazarene University
05.2016
Skills
- Sales
- Interviewing
- Bookkeeping
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Teamwork
- Organization
- Attention to detail
- Data Entry
- Preparing reports
Timeline
Philanthropy Associate
San Diego Zoo Global
10.2020 - 07.2024
Reservation Sales Representative
San Diego Zoo Global
02.2019 - 10.2020
Salon Manager
iTAN Sun Spray Spa
10.2017 - 04.2019
Salon Consultant
iTAN Sun Spray Spa
10.2016 - 10.2017
Study abroad research
School for Field Studies
05.2015 - 08.2015
Beauty Advisor
Macys
04.2014 - 10.2016
B.S Environmental Science -
Point Loma Nazarene University
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